Free Level 2 Customer Service Course. Work-based training at your workplace. You complete this qualification while you are in a customer-facing role, building on the skills you use every day. No formal entry requirements apply, though good English and maths will help you get the most from it. You'll have an initial assessment to confirm the level is right for you. The course takes around 1 hour of structured activity. It suits anyone already working in a customer service role who wants a recognised qualification to show for it.
Who this course is for
This qualification is achieved while you are at work, this is why it is important to be working within your chosen career sector.It is ideal to prove your skills and knowledge, from this qualification you can progress on to a higher level.
Entry requirements
No formal requirements. Good levels of English and Maths are preferable
What you will learn
You'll develop techniques for handling customer queries and complaints professionally.
You'll learn how to communicate clearly with customers across different situations.
You'll understand what good customer service looks like and how to deliver it consistently.
You'll build knowledge of how to meet customer needs and manage expectations.
You'll explore how to work effectively as part of a customer service team.
You'll learn how to follow relevant procedures and policies in a customer service environment.
How you will learn
This is a work-based qualification, so your learning and evidence come from your day-to-day role. You'll gather evidence of your performance in the workplace, which is assessed against the BTEC standards. Assessment is portfolio-based, drawing on real tasks and responsibilities you carry out at work. A trained assessor will review your evidence and may observe you in your role.
What you will need to bring
The centre will provide most materials. Rewards Training Recruitment Consultancy will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries and supporting customers day to day
Call Centre Agent: managing inbound and outbound customer calls
Retail Sales Assistant: serving customers and processing transactions in store
Customer Support Representative: resolving issues for customers via phone or email
Front of House Receptionist: welcoming visitors and managing enquiries
Account Manager (junior): supporting client relationships in a business setting
What you could study next
Level 3 Diploma in Customer Service: deepens your knowledge and moves you toward supervisory or team leader roles.
Level 3 Business Administration Diploma: broadens your skills across business operations, useful if you want to move into office or admin management.
Level 2 or 3 Team Leading or Management qualification: a natural next step if you are aiming for a supervisory position within a customer service team.
