Level 2 Customer Service Course in Derby. Classes run at Derby College Hudson Building, part-time during the day over 36 weeks. You need to be in a current role, either employed or volunteering, where you handle front-line customer enquiries. That work is central to how you're assessed. You'll cover delivering customer service, understanding customers, and managing your own performance and development. The course uses an e-portfolio, so you'll need access to a computer and the internet.
Who this course is for
This course is designed to support staff working in the customer service sector in a business within the public, private or voluntary sector.
Entry requirements
Applicants must be in a role - either as an employee or in a regular voluntary role - where they handle front-line customer enquiries, using a variety of methods to manage and support customers across a wide range of situations.You must have access to a computer and the Internet as this qualification is completed using an e-portfolio.
What you will learn
You'll develop skills in delivering customer service across a range of situations.
You'll build understanding of what customers need and how to meet those needs.
You'll learn the principles of customer service in public, private, and voluntary sector settings.
You'll study how your employer's organisation works and how your role fits within it.
You'll manage your own performance and plan your personal development.
You'll build a portfolio of evidence drawn directly from your workplace tasks.
How you will learn
Assessment takes place in your workplace. You'll produce a portfolio of evidence showing the range of customer service tasks you carry out in your role. All portfolio work is completed using an e-portfolio, so you'll need a computer and internet access. There are no written exams. Your assessor will review your workplace evidence against the requirements of the Diploma.
What you will need to bring
All assessments take place in your workplace, so you'll need access to a computer and the internet to complete your e-portfolio. Derby College Hudson Building will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries by phone, email, or in person.
Customer Service Representative: front-line support in retail, finance, or utilities.
Call Centre Agent: managing high volumes of customer contacts.
Client Services Coordinator: supporting clients in business or professional services.
Complaints Handler: resolving customer issues and escalations.
Retail Customer Advisor: face-to-face service in a shop or showroom.
What you could study next
Level 3 Diploma in Customer Service: the natural next step, recognised for supervisory and team leader roles in customer service.
Level 3 Business Administration Diploma: broadens your skills into office and operations roles.
Level 3 Team Leader or Supervisor Apprenticeship: combines management training with your customer service experience.
