Free Level 2 Customer Service Course. Study online at your own pace, fitting learning around your work and personal commitments. The course takes 12 weeks and covers the key principles of customer service, communication techniques, problem-solving approaches, organisational structures, and sales and consumer legislation. You can enrol at any point in the year and study from home. Once enrolled, you receive login details within 48 hours.
Who this course is for
This course is suitable for anyone who is interested in customer service, and those who are hoping for career progression or employment opportunities in the customer service industry. This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position. Learners will be introduced to key principles of customer service, communication techniques and different approaches for resolving problems. Learners will also gain an understanding of different organisational structures and current sales and consumer-related legislation.
This is an online course. You will receive your welcome email with further details within 48 hours of enrolment. Once you have enrolled, you will be asked to provide a copy of an official form of ID, such as passport, before receiving your login details
What you will learn
You'll learn the core principles of customer service and what good service looks like in practice.
You'll develop communication techniques for dealing with customers clearly and professionally.
You'll explore different approaches for resolving customer problems and complaints.
You'll gain an understanding of how organisations are structured and how this affects customer service delivery.
You'll study current sales and consumer-related legislation relevant to customer-facing roles.
How you will learn
You study entirely online, working through course materials at your own pace within the 12-week timeframe. After enrolling, you receive a welcome email and login details within 48 hours. You will need to provide a copy of official photo ID, such as a passport, before accessing the course. Assessment is based on the online coursework you complete during the course.
What you will need to bring
You will need a device with internet access to complete the online course materials. You will also need a copy of official photo ID, such as a passport, ready to submit after enrolment. Burton and South Derbyshire College will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor. Handle customer enquiries by phone, email, or in person.
Retail Sales Assistant. Support customers and process sales on the shop floor.
Call Centre Agent. Manage inbound and outbound customer calls.
Customer Support Representative. Resolve issues and queries for a business's customers.
Receptionist. First point of contact for visitors and callers.
Client Services Coordinator. Manage relationships and queries for business clients.
What you could study next
Level 3 Certificate or Diploma in Customer Service. Deepens your knowledge and is suited to supervisory or team leader roles in customer-facing environments.
Level 2 or Level 3 Business Administration Qualification. Broadens your skills into office and operations roles, many of which involve customer contact.
Level 3 Team Leader or Supervisor Apprenticeship. A practical route into management if you are already working in a customer service role.
