Level 2 Customer Service Training in Telford

Name: Level 2 Customer Service Training in Telford
Availability: InStock

CostFREE

Duration10 weeks

LevelLevel 2

DeliveryClassroom based

StartFlexible

Study modePart-time

AttendanceDaytime

Awarding body

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About this course

Level 2 Customer Service Course in Telford. Classes run at Learn Telford, part-time during the day, over 10 weeks. The course is free for some learners. If you're employed and earn over £25,750 per year, a course fee may apply. This level 2 customer service qualification builds on Level 1 study or relevant work experience. You'll need English reading and writing skills at around Level 1 to complete the course. It covers how to communicate professionally with customers, handle queries, and meet service standards.

Who this course is for

This accredited course is intended for learners who have completed our Level 1 Award in Customer Service and want to continue their learning by progressing to a Level 2 Award. The course would also be suitable if you have achieved a similar level 1 qualification or have relevant vocational experience.

Entry requirements

The course would also be suitable if you have achieved a similar level 1 qualification or have relevant vocational experience.

Please be aware that the course will include work which simulates communication with customers, such as emails and business letters. You will need a level of English reading and writing skills equivalent to a minimum of level 1 to complete this qualification. Please contact us if you would like any additional information before registering for the course.

What you will learn

You'll develop professional communication skills for customer-facing situations.
You'll practise writing business emails and letters to customers.
You'll learn how to handle customer queries and complaints effectively.
You'll understand how to meet customer needs and service standards.
You'll build knowledge of how organisations deliver good customer service.

How you will learn

You'll attend classroom sessions at Learn Telford across the 10 weeks. Learning includes practical activities that simulate real customer communication, such as writing emails and business letters. Assessment is based on the work you produce during the course. Your tutor will guide you through each topic in class.

What you will need to bring

The centre will provide most materials. Learn Telford will confirm anything else you need before you start.

Where next

Jobs you could do

Customer Service Advisor: handling queries and accounts for businesses or call centres.
Retail Customer Service Assistant: supporting shoppers and resolving issues in store.
Contact Centre Agent: managing customer calls, emails, and live chat.
Receptionist: first point of contact in offices, clinics, or hotels.
Sales Support Administrator: processing orders and supporting customer accounts.

What you could study next

Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and can support supervisory or team leader roles.
Level 2 or 3 Business Administration Qualification: broadens your skills if you want to move into office or admin work.
Level 3 Team Leader or Supervisor Apprenticeship: a practical route if you're ready to take on more responsibility at work.

Apply on learntelford.ac.uk →