Post A Job
Advertise Courses
Search Jobs
Search Courses

Entry Level 3 Customer Service Training in Telford

CostFREE
Duration15 weeks
LevelEntry Level
DeliveryClassroom based
StartFlexible
Study modePart-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
Apply now →

About this course

Customer Service Course Entry Level 3 in Telford. Classes run at Learn Telford, part-time during the day. This course is free for some learners, and a fee may apply if you are employed and earn over £25,750 a year. The course runs for 15 weeks and covers the basics of delivering a good customer experience. You will build the knowledge and skills needed to support customer service in a range of workplaces. No prior qualifications are needed, though you will need to be able to read and write in English.

Who this course is for

This introduction to Customer Service course cover the basic elements of how to deliver an excellence customer experience.

This qualification is for anyone interested in starting a career in the customer service industry. The award will provide you with a basic understanding of the impact of customer service and will equip you with the necessary skills to work and support customer service delivery.

 By successfully completing this course, and by completing a portfolio of work, you will achieve a City and Guilds Entry 3 Award in Introduction to Customer Service

Entry requirements

You don't need to have any prior qualifications but you will need to be able to communicate in English and be able to read and write at a sufficient level to complete a workbook. There may be a course fee if you are employed and earn more than £25,750 per year. You will need to provide evidence of your income if you are employed and believe you are entitled to a free course. This could be a pay slip or contract of employment. Learners must be aged 19 or over from 1st August 2025

What you will learn

  • You'll understand what good customer service looks like and why it matters.
  • You'll learn how to communicate clearly and professionally with customers.
  • You'll explore how to handle customer queries and requests.
  • You'll develop skills to support customer service delivery in a team.
  • You'll build a portfolio of work to show what you have learned.

How you will learn

You will attend classroom-based sessions at Learn Telford. Learning is supported by a workbook you complete during the course. Assessment is through a portfolio of work that you build up over the 15 weeks. There is no formal written exam.

What you will need to bring

The centre will provide most materials. Learn Telford will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer service advisor: handling queries for a retailer, utility, or call centre
  • Receptionist: welcoming visitors and managing front-of-house
  • Retail assistant: serving customers on the shop floor
  • Call centre agent: supporting customers by phone or online
  • Admin assistant: supporting a team with customer-facing tasks

What you could study next

Once you have your Entry Level 3 Award, you could move on to a Level 1 or Level 2 qualification in customer service to develop your skills further. A Level 2 Certificate or Diploma in Customer Service is recognised by employers across retail, hospitality, and business sectors and can support a move into a more senior customer-facing role.

Apply on learntelford.ac.uk →
Apply now →

Related courses at Learn Telford

More courses near you