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Level 1 Customer Service Training in Telford

CostFREE
Duration15 weeks
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modePart-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
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About this course

Level 1 Customer Service Course in Telford. Classes run at Learn Telford, part-time during the day, over 15 weeks. A fee may apply depending on your eligibility, though the course may be free for some learners. You'll start with a short assessment so the tutor can confirm the right level for you. The course covers the skills and knowledge employers look for in customer-facing roles, from communication to handling queries. Customer service classes are available at various venues across the borough, with start dates throughout the year.

Who this course is for

This course is available a various venues across the Borough with start dates throughout the year. Please get in touch to find out more information

Entry requirements

At the start of the course, the tutor will provide more information and you'll complete a short assessment to determine the level of the course at which you need to begin.

What you will learn

  • You'll develop communication skills for dealing with customers face to face and by phone.
  • You'll learn how to handle customer queries and complaints professionally.
  • You'll understand what good customer service looks like in different workplace settings.
  • You'll practise listening and responding clearly to customer needs.
  • You'll build awareness of how your behaviour and attitude affect the customer experience.

How you will learn

You'll learn through classroom-based sessions at Learn Telford. The tutor will carry out a short assessment at the start to place you at the right level. Assessment is ongoing through the course and includes practical tasks and written activities that reflect real customer service situations.

What you will need to bring

The centre will provide most materials. Learn Telford will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling queries and supporting customers by phone or in person.
  • Retail Assistant: serving customers and processing transactions on the shop floor.
  • Receptionist: greeting visitors and managing front-of-house communication.
  • Call Centre Agent: responding to inbound customer calls and resolving issues.
  • Sales Assistant: advising customers and supporting sales in a retail setting.
  • Admin Assistant: supporting office teams with customer-facing and clerical tasks.

What you could study next

Once you have your Level 1 customer service qualification, you could move on to a Level 2 Certificate or Diploma in Customer Service to deepen your knowledge and improve your job prospects. From there, a Level 3 qualification in customer service or business administration opens doors to team leader and supervisory roles. Some learners also progress into Functional Skills English or Maths alongside their customer service training.

Apply on learntelford.ac.uk →
Apply now →

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