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Free Level 1 Customer Service Training in Telford

CostFREE
Duration13 weeks
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
Apply now →

About this course

Free Level 1 Customer Service Course in Telford. Classes run at Nova Training Wellington, full-time during the day. This free customer service course is open to anyone aged 16 to 18 years old with no previous experience needed. Over 13 weeks, you'll cover the essentials of delivering a great customer experience, from handling telephone calls to understanding relevant legislation. It's a solid starting point for a customer service qualification that employers recognise.

Who this course is for

The Awards/Certificates for Introduction to Customer Service qualifications cover the basic elements of how to deliver an excellence customer experience. You'll learn a range of skills from answering the telephone to applying legislation.

The Awards/Certificates for Introduction to Customer Service qualifications are for anyone interested in starting a career in the customer service industry.

You don't need to have any prior qualifications. The Awards and Certificates will provide you with a basic understanding of the impact of customer service and will equip you with the necessary skills to work and support customer service delivery.

Entry requirements

Must be aged 16 to 18 and you do not need any previous experience in the industry.

What you will learn

  • You'll learn how to handle customer enquiries by telephone.
  • You'll understand how to deliver a positive customer experience.
  • You'll explore the legislation that applies to customer service roles.
  • You'll develop communication skills for dealing with customers face to face and in writing.
  • You'll learn how to handle complaints and difficult situations professionally.

How you will learn

You'll study in a classroom at Nova Training Wellington. Learning is delivered through tutor-led sessions, group activities, and practical exercises. Assessment is based on assignments and short tasks that test your knowledge of customer service principles. There are no formal exams.

What you will need to bring

The centre will provide most materials. Nova Training Wellington will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling enquiries and supporting customers by phone or in person.
  • Retail Sales Assistant: serving customers on the shop floor.
  • Call Centre Agent: managing inbound and outbound customer calls.
  • Receptionist: first point of contact in an office or business.
  • Helpdesk Operator: resolving customer queries in a support environment.

What you could study next

  • Level 2 Certificate in Customer Service: builds on this Award and gives you a fuller customer service qualification recognised by more employers.
  • Level 2 Diploma in Business Administration: broadens your skills into office and admin roles.
  • Level 2 Functional Skills in English and Maths: supports applications for jobs or further training where these are required.
Apply on novatraining.co.uk →
Apply now →

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