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Free Level 1 Customer Service Training in Walsall

CostFREE
Duration13 weeks
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
Apply now →

About this course

Free Level 1 Customer Service Course in Walsall. Classes run at Nova Training Bloxwich, full-time during the day. The course runs for 13 weeks and covers the core skills you need to deliver a good customer experience. You'll learn how to handle calls, communicate with customers, and understand the legislation that applies to customer service work. No previous experience or qualifications are needed. You must be aged 16 to 18 years old to enrol.

Who this course is for

The Awards/Certificates for Introduction to Customer Service qualifications cover the basic elements of how to deliver an excellence customer experience. You'll learn a range of skills from answering the telephone to applying legislation.

The Awards/Certificates for Introduction to Customer Service qualifications are for anyone interested in starting a career in the customer service industry.

You don't need to have any prior qualifications. The Awards and Certificates will provide you with a basic understanding of the impact of customer service and will equip you with the necessary skills to work and support customer service delivery.

Entry requirements

Must be aged 16 to 18 and you do not need any previous experience in the industry.

What you will learn

  • You'll learn how to answer and handle telephone calls professionally.
  • You'll understand how to communicate clearly with customers face to face and in writing.
  • You'll learn how to deliver a positive customer experience.
  • You'll understand the legislation that applies to customer service roles.
  • You'll learn how to deal with customer queries and complaints.
  • You'll understand the standards and behaviours expected in customer-facing work.

How you will learn

You'll study in a classroom at Nova Training Bloxwich. Learning is delivered through taught sessions, group activities, and practical exercises. Assessment is based on the work you produce during the course, which may include written tasks and short assessments. Your tutor will guide you through each topic and check your progress as you go.

What you will need to bring

The centre will provide most materials. Nova Training Bloxwich will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling calls and queries for a business
  • Retail Sales Assistant: serving customers on the shop floor
  • Receptionist: welcoming visitors and managing front-of-house
  • Call Centre Agent: supporting customers by phone
  • Admin Assistant: supporting a team with customer-facing tasks
  • Helpdesk Operator: responding to customer requests and issues

What you could study next

Once you've completed this level 1 customer service qualification, you could move on to a Level 2 Certificate in Customer Service, which goes deeper into handling complex situations and building customer relationships. From there, a Level 3 Diploma in Customer Service opens doors to supervisory and team leader roles. Some learners also progress into business administration or sales qualifications depending on the direction they want to take.

Apply on novatraining.co.uk →
Apply now →

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