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Free Level 1 Customer Service Training in Wolverhampton

CostFREE
Duration13 weeks
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
Apply now →

About this course

Free Level 1 Customer Service Course in Wolverhampton. Classes run at Nova Training Bushbury, full-time during the day. This free customer service course is open to anyone aged 16 to 18 years old with no previous experience needed. Over 13 weeks, you'll cover the essentials of delivering a good customer experience, from handling telephone calls to understanding relevant legislation. This level 1 customer service qualification gives you a solid foundation for roles in retail, hospitality, call centres, and other customer-facing work.

Who this course is for

The Awards/Certificates for Introduction to Customer Service qualifications cover the basic elements of how to deliver an excellence customer experience. You'll learn a range of skills from answering the telephone to applying legislation.

The Awards/Certificates for Introduction to Customer Service qualifications are for anyone interested in starting a career in the customer service industry.

You don't need to have any prior qualifications. The Awards and Certificates will provide you with a basic understanding of the impact of customer service and will equip you with the necessary skills to work and support customer service delivery.

Entry requirements

Must be aged 16 to 18 and you do not need any previous experience in the industry.

What you will learn

  • You'll learn how to deliver a positive customer experience.
  • You'll understand how to communicate effectively with customers, including by telephone.
  • You'll explore how to handle customer queries and complaints.
  • You'll learn about the legislation that applies to customer service work.
  • You'll develop an understanding of how organisations meet customer needs.

How you will learn

You'll learn through classroom-based sessions at Nova Training Bushbury. Teaching covers both knowledge and practical skills. Assessment is through written tasks and assignments that test your understanding of customer service principles. Your tutor will guide you through each topic over the 13-week course.

What you will need to bring

The centre will provide most materials. Nova Training Bushbury will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handle enquiries by phone, email, or in person.
  • Retail Sales Assistant: serve customers on the shop floor.
  • Call Centre Agent: manage inbound or outbound customer calls.
  • Receptionist: greet visitors and manage front-of-house queries.
  • Hospitality Assistant: deliver customer service in hotels or restaurants.

What you could study next

  • Level 2 Certificate in Customer Service: builds on your Level 1 and covers more complex customer interactions and service improvement.
  • Level 2 Diploma in Business Administration: broadens your skills for office and admin roles in customer-facing organisations.
  • Level 2 Retail Skills Qualification: a natural next step if you want to develop your customer service skills in a retail setting.
Apply on novatraining.co.uk →
Apply now →

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