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Free Level 1 Customer Service Training in Cannock

CostFREE
Duration13 weeks
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
Apply now →

About this course

Free Level 1 Customer Service Course in Cannock. Classes run at Nova Training Cannock, full-time during the day. This free customer service course runs for 13 weeks and covers the essentials of delivering a good customer experience. You'll learn how to handle telephone enquiries, communicate with customers, and apply relevant legislation. No previous experience or qualifications are needed. The course is open to learners aged 16 to 18 years old.

Who this course is for

The Awards/Certificates for Introduction to Customer Service qualifications cover the basic elements of how to deliver an excellence customer experience. You'll learn a range of skills from answering the telephone to applying legislation.

The Awards/Certificates for Introduction to Customer Service qualifications are for anyone interested in starting a career in the customer service industry.

You don't need to have any prior qualifications. The Awards and Certificates will provide you with a basic understanding of the impact of customer service and will equip you with the necessary skills to work and support customer service delivery.

Entry requirements

Must be aged 16 to 18 and you do not need any previous experience in the industry.

What you will learn

  • You'll learn how to answer telephone calls professionally and handle customer enquiries.
  • You'll understand what good customer service looks like and how to deliver it.
  • You'll learn how to communicate clearly with customers in different situations.
  • You'll explore the legislation that applies to customer service work.
  • You'll develop skills for dealing with customer complaints and difficult situations.
  • You'll understand the importance of teamwork in a customer service environment.

How you will learn

You'll study in a classroom at Nova Training Cannock, with tutor-led sessions throughout the 13 weeks. Assessment is based on the City and Guilds Level 1 Award criteria. You'll be assessed through a combination of written tasks and practical activities that reflect real customer service situations. Your tutor will support you throughout and track your progress toward the qualification.

What you will need to bring

The centre will provide most materials. Nova Training Cannock will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling enquiries by phone, email, or in person
  • Retail Sales Assistant: serving customers on the shop floor
  • Call Centre Agent: taking and resolving customer calls
  • Receptionist: welcoming visitors and managing front-of-house
  • Admin Assistant: supporting teams with customer-facing tasks
  • Hospitality Assistant: delivering service in hotels, cafes, or venues

What you could study next

A Level 1 customer service qualification is a strong starting point. You could move on to a Level 2 Certificate or Diploma in Customer Service to deepen your skills and improve your job prospects. From there, a Level 3 qualification in customer service or business administration opens doors to team leader and supervisory roles. Some learners also progress into apprenticeships that combine work with further study.

Apply on novatraining.co.uk →
Apply now →

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