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Free Level 1 Customer Service Training in Willenhall

CostFREE
Duration13 weeks
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
Apply now →

About this course

Free Level 1 Customer Service Course in Willenhall. Classes run at Nova Training Willenhall (head Office), full-time during the day. This free customer service course runs for 13 weeks and covers the core skills you need to deliver a good customer experience. You'll learn how to handle calls, communicate with customers, and apply relevant legislation. No previous experience or qualifications are needed. The course is open to learners aged 16 to 18 years old.

Who this course is for

The Awards/Certificates for Introduction to Customer Service qualifications cover the basic elements of how to deliver an excellence customer experience. You'll learn a range of skills from answering the telephone to applying legislation.

The Awards/Certificates for Introduction to Customer Service qualifications are for anyone interested in starting a career in the customer service industry.

You don't need to have any prior qualifications. The Awards and Certificates will provide you with a basic understanding of the impact of customer service and will equip you with the necessary skills to work and support customer service delivery.

Entry requirements

Must be aged 16 to 18 and you do not need any previous experience in the industry.

What you will learn

  • You'll learn how to answer and handle telephone calls professionally.
  • You'll understand how to deliver a positive customer experience.
  • You'll learn how to communicate clearly and effectively with customers.
  • You'll explore the legislation that applies to customer service roles.
  • You'll develop skills in dealing with customer queries and complaints.

How you will learn

You'll study in a classroom at the centre, with full-time daytime sessions across the 13 weeks. Learning is delivered through taught sessions and practical activities. Assessment is based on the City and Guilds Award for Introduction to Customer Service, which uses coursework and knowledge-based tasks rather than a formal exam.

What you will need to bring

The centre will provide most materials. Nova Training Willenhall (head Office) will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling queries by phone, email, or in person.
  • Retail Sales Assistant: serving customers on the shop floor.
  • Call Centre Agent: taking and resolving customer calls.
  • Receptionist: welcoming visitors and managing enquiries.
  • Contact Centre Operator: supporting customers across multiple channels.

What you could study next

After this Award, you could move on to a Level 2 Certificate or Diploma in Customer Service to build on your skills and improve your job prospects. A Level 2 customer service qualification is recognised by many employers and can open doors to supervisory roles. You could also look at a Level 2 Business Administration qualification if you want to broaden into office-based work.

Apply on novatraining.co.uk →
Apply now →

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