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Free Level 1 Customer Service Training in West Bromwich

CostFREE
Duration13 weeks
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
Apply now →

About this course

Free Level 1 Customer Service Course in West Bromwich. Classes run at Nova Training West Bromwich, full-time during the day. The course runs for 13 weeks and covers the core skills you need to deliver a good customer experience. You'll learn how to handle calls, communicate with customers, and understand the legislation that applies to customer service work. No previous experience or qualifications are needed. You must be aged 16 to 18 years old to enrol.

Who this course is for

The Awards/Certificates for Introduction to Customer Service qualifications cover the basic elements of how to deliver an excellence customer experience. You'll learn a range of skills from answering the telephone to applying legislation.

The Awards/Certificates for Introduction to Customer Service qualifications are for anyone interested in starting a career in the customer service industry.

You don't need to have any prior qualifications. The Awards and Certificates will provide you with a basic understanding of the impact of customer service and will equip you with the necessary skills to work and support customer service delivery.

Entry requirements

Must be aged 16 to 18 and you do not need any previous experience in the industry.

What you will learn

  • You'll learn how to answer and handle customer calls professionally.
  • You'll understand what excellent customer service looks like in practice.
  • You'll learn how to communicate clearly with customers face to face and by phone.
  • You'll explore the legislation that affects customer service roles.
  • You'll develop skills for dealing with customer queries and complaints.
  • You'll learn how businesses measure and maintain service standards.

How you will learn

You'll study in a classroom at Nova Training West Bromwich, with tutor-led sessions throughout the 13 weeks. Assessment is based on the City and Guilds qualification requirements and includes written tasks and practical activities. Your tutor will guide you through each topic and support you as you build your skills.

What you will need to bring

The centre will provide most materials. Nova Training West Bromwich will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor. Handling enquiries by phone, email, or in person.
  • Retail Sales Assistant. Serving customers on the shop floor or at a till.
  • Call Centre Agent. Taking and resolving customer calls in a contact centre.
  • Receptionist. Meeting and directing visitors, answering phones.
  • Customer Support Assistant. Helping customers with orders, returns, or complaints.

What you could study next

Once you have your Level 1 customer service qualification, you could move on to a Level 2 Certificate or Diploma in Customer Service to deepen your skills and improve your job prospects. From there, a Level 3 qualification in Customer Service or Business Administration can open doors to team leader and supervisory roles.

Apply on novatraining.co.uk →
Apply now →

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