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Free Level 1 Customer Service Training in Birmingham

CostFREE
Duration13 weeks
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
Apply now →

About this course

Free Level 1 Customer Service Course in Birmingham. Classes run at Nova Training Birmingham, full-time during the day. This free customer service course is open to people aged 16 to 18 years old with no previous experience needed. Over 13 weeks, you'll cover the essentials of delivering a good customer experience, from handling telephone calls to understanding relevant legislation. The course leads to a customer service qualification recognised by employers in retail, hospitality, contact centres, and other service roles.

Who this course is for

The Awards/Certificates for Introduction to Customer Service qualifications cover the basic elements of how to deliver an excellence customer experience. You'll learn a range of skills from answering the telephone to applying legislation.

The Awards/Certificates for Introduction to Customer Service qualifications are for anyone interested in starting a career in the customer service industry.

You don't need to have any prior qualifications. The Awards and Certificates will provide you with a basic understanding of the impact of customer service and will equip you with the necessary skills to work and support customer service delivery.

Entry requirements

Must be aged 16 to 18 and you do not need any previous experience in the industry.

What you will learn

  • You'll learn how to deliver a positive customer experience.
  • You'll learn how to handle telephone calls professionally.
  • You'll learn how to communicate clearly with customers face to face and in writing.
  • You'll learn how legislation applies to customer service situations.
  • You'll learn how to deal with customer queries and complaints.
  • You'll learn the standards and behaviours expected in customer-facing roles.

How you will learn

You'll learn through classroom-based sessions at Nova Training Birmingham. Teaching covers practical skills and underpinning knowledge through tutor-led sessions and activities. Assessment is based on the City and Guilds Award requirements and may include written tasks, observations, or short assignments completed during the course.

What you will need to bring

The centre will provide most materials. Nova Training Birmingham will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling calls and queries in a contact centre
  • Retail Sales Assistant: serving customers on the shop floor
  • Receptionist: first point of contact in an office or business
  • Call Centre Agent: managing inbound and outbound customer calls
  • Hospitality Assistant: customer-facing role in hotels or restaurants
  • Admin Assistant: supporting teams with customer and office tasks

What you could study next

Once you have your Level 1 customer service certificate, you can move on to a Level 2 Certificate in Customer Service, which goes deeper into complaint handling, service improvement, and working in a team. From there, a Level 3 Diploma in Customer Service opens doors to supervisory and team leader roles. Some learners also progress into apprenticeships in business administration or retail management.

Apply on novatraining.co.uk →
Apply now →

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