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Free Level 1 Customer Service Training in Oldbury

CostFREE
Duration13 weeks
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
Apply now →

About this course

Free Level 1 Customer Service Course in Oldbury. Classes run at Nova Training Oldbury, full-time during the day. This free customer service course is open to anyone aged 16 to 18 years old with no previous experience needed. Over 13 weeks, you'll cover the essentials of delivering a good customer experience, from handling telephone calls to understanding relevant legislation. It's a practical introduction to working in customer-facing roles.

Who this course is for

The Awards/Certificates for Introduction to Customer Service qualifications cover the basic elements of how to deliver an excellence customer experience. You'll learn a range of skills from answering the telephone to applying legislation.

The Awards/Certificates for Introduction to Customer Service qualifications are for anyone interested in starting a career in the customer service industry.

You don't need to have any prior qualifications. The Awards and Certificates will provide you with a basic understanding of the impact of customer service and will equip you with the necessary skills to work and support customer service delivery.

Entry requirements

Must be aged 16 to 18 and you do not need any previous experience in the industry.

What you will learn

  • You'll learn how to handle telephone calls professionally.
  • You'll understand how to deliver a positive customer experience.
  • You'll explore the legislation that applies to customer service work.
  • You'll develop skills for communicating clearly with customers.
  • You'll learn how to deal with customer queries and complaints.
  • You'll understand the standards and behaviours expected in customer-facing roles.

How you will learn

You'll study in a classroom at Nova Training Oldbury. Learning is delivered through tutor-led sessions and practical activities. Assessment is based on the requirements of the City and Guilds qualification. Your tutor will guide you through each topic and check your understanding as you progress.

What you will need to bring

The centre will provide most materials. Nova Training Oldbury will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling queries by phone, email, or in person.
  • Retail Sales Assistant: serving customers on the shop floor.
  • Call Centre Agent: taking and resolving customer calls.
  • Receptionist: welcoming visitors and managing front-of-house.
  • Contact Centre Operator: supporting customers across multiple channels.
  • Sales Support Assistant: helping customers and processing orders.

What you could study next

  • Level 2 Certificate in Customer Service: builds on this Award with more depth on customer needs, problem-solving, and service improvement.
  • Level 2 Diploma in Customer Service: a fuller qualification that can support progression into supervisory roles.
  • Functional Skills English Level 1 or Level 2: strengthens written and verbal communication skills valued in customer-facing work.
Apply on novatraining.co.uk →
Apply now →

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