Post A Job
Advertise Courses
Search Jobs
Search Courses

Free Level 1 Customer Service Training in Kidderminster

CostFREE
Duration13 weeks
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
Apply now →

About this course

Free Level 1 Customer Service Course in Kidderminster. Classes run at Nova Training Kidderminster, full-time during the day. The course runs for 13 weeks and covers the core skills you need to deliver a good customer experience. You'll learn how to handle calls, communicate with customers, and understand the legislation that applies to customer service work. No previous experience or qualifications are needed. You must be aged 16 to 18 years old to enrol.

Who this course is for

The Awards/Certificates for Introduction to Customer Service qualifications cover the basic elements of how to deliver an excellence customer experience. You'll learn a range of skills from answering the telephone to applying legislation.

The Awards/Certificates for Introduction to Customer Service qualifications are for anyone interested in starting a career in the customer service industry.

You don't need to have any prior qualifications. The Awards and Certificates will provide you with a basic understanding of the impact of customer service and will equip you with the necessary skills to work and support customer service delivery.

Entry requirements

Must be aged 16 to 18 and you do not need any previous experience in the industry.

What you will learn

  • You'll learn how to answer and handle customer calls professionally.
  • You'll understand what good customer service looks like in practice.
  • You'll explore the legislation that affects customer service roles.
  • You'll develop communication skills for face-to-face and telephone interactions.
  • You'll learn how to deal with customer queries and complaints.

How you will learn

You'll study in a classroom at Nova Training Kidderminster. Learning is delivered through tutor-led sessions, group activities, and practical exercises. Assessment is through coursework and short tasks that test your knowledge and skills. There are no formal written exams.

What you will need to bring

The centre will provide most materials. Nova Training Kidderminster will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling queries by phone, email, or in person
  • Retail Sales Assistant: serving customers on the shop floor
  • Call Centre Agent: taking inbound calls and resolving customer issues
  • Receptionist: greeting visitors and managing front-of-house enquiries
  • Contact Centre Operator: supporting customers across multiple channels

What you could study next

  • Level 2 Certificate in Customer Service: builds on this Award and covers more advanced customer service skills, strengthening your customer service qualification for employer applications.
  • Level 2 Functional Skills in English or Maths: supports your written and verbal communication in customer-facing roles.
  • Level 2 Business Administration Certificate: broadens your options into office and admin work alongside customer service.
Apply on novatraining.co.uk →
Apply now →

Related courses at Nova Training Kidderminster

More courses near you