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Free Customer Service Training in Telford

CostFREE
Duration6 months
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyHighfield Awarding Body awarding body
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About this course

Free Customer Service Course in Telford. Classes run at Juniper Training Telford, full-time during the day. There are no entry requirements, so you can apply whatever your background. The course runs for around 6 months and combines classroom lessons with a work experience placement. You'll build the skills, knowledge, and behaviours employers look for in customer-facing roles. The placement lets you apply what you've learned in a working environment. You'll also get careers advice about roles available in the industry.

Who this course is for

This course is aimed at learners who want to pursue a career in customer service. Through a combination of face-to-face taughts lessons and a work experience placement, learners are able to develop key skills, knowledge and behaviours required to become a successful customer service assistant, and then apply these in a real life working environment.

Learners will also recieve career information advice and guidance informing them about careers available in the industry. This will include attending employer talks and visiting workplaces for taster days.

Entry requirements

No entry requirements

What you will learn

  • You'll learn how to communicate clearly and professionally with customers.
  • You'll develop skills in handling customer queries, complaints, and requests.
  • You'll understand the behaviours and attitudes expected in customer-facing roles.
  • You'll apply your skills during a real work experience placement.
  • You'll explore the range of careers available in customer service.
  • You'll learn how to meet customer needs and maintain service standards.

How you will learn

You'll attend face-to-face taught lessons at the centre during the day. Alongside classroom learning, you'll complete a work experience placement where you apply your skills in a working environment. Assessment is based on the knowledge, skills, and behaviours you demonstrate across both settings. You'll also receive careers information, advice, and guidance as part of the programme.

What you will need to bring

The centre will provide most materials. Juniper Training Telford will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling queries and supporting customers by phone, email, or in person.
  • Retail Sales Assistant: serving customers and processing transactions in a shop environment.
  • Call Centre Agent: managing inbound or outbound customer calls for a business.
  • Receptionist: welcoming visitors and handling front-of-house customer contact.
  • Customer Support Representative: resolving issues and providing after-sales help.
  • Sales Assistant: advising customers and supporting sales in a retail or service setting.

What you could study next

After completing your Level 2 Customer Service Qualification, you could move on to a Level 3 Diploma in Customer Service to develop supervisory and management skills. A Level 3 Business Administration Diploma is another option if you want to broaden into office and operations roles. Some learners go on to an apprenticeship in customer service or team leading, combining work with further study.

Apply on junipertraining.co.uk →
Apply now →

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