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Free Customer Service Training in Wolverhampton

CostFREE
Duration6 months
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyHighfield Awarding Body awarding body
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About this course

Free Customer Service Course in Wolverhampton. Classes run at Juniper Training Wolverhampton, full-time during the day. The course runs over 6 months and combines classroom lessons with a work experience placement. You'll develop the skills, knowledge, and behaviours needed to work in customer service, then apply them in a real working environment. Career advice and guidance is included, covering the roles available in the industry. There are no entry requirements. This is a level 2 customer service qualification awarded by Highfield.

Who this course is for

This course is aimed at learners who want to pursue a career in customer service. Through a combination of face-to-face taughts lessons and a work experience placement, learners are able to develop key skills, knowledge and behaviours required to become a successful customer service assistant, and then apply these in a real life working environment.

Learners will also recieve career information advice and guidance informing them about careers available in the industry. This will include attending employer talks and visiting workplaces for taster days.

Entry requirements

No entry requirements

What you will learn

  • You'll develop communication skills for handling customer interactions.
  • You'll learn how to deal with customer queries and complaints.
  • You'll understand how to meet customer needs and expectations.
  • You'll practise customer service skills in a real workplace through a work placement.
  • You'll learn about professional behaviours expected in customer-facing roles.
  • You'll receive guidance on careers available in the customer service industry.

How you will learn

You'll learn through face-to-face taught lessons in the classroom at Juniper Training Wolverhampton. The course also includes a work experience placement where you apply your skills in a real working environment. Assessment is through a combination of coursework and practical evidence gathered during your placement.

What you will need to bring

The centre will provide most materials. Juniper Training Wolverhampton will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor. Handling queries and supporting customers by phone, online, or in person.
  • Retail Sales Assistant. Serving customers and managing transactions in a shop environment.
  • Call Centre Agent. Taking inbound calls and resolving customer issues.
  • Receptionist. First point of contact for visitors and callers in an office or business.
  • Customer Support Representative. Providing after-sales help and resolving complaints.
  • Client Services Administrator. Supporting account management and customer communications.

What you could study next

  • Level 3 Diploma in Customer Service. The next step if you want to move into a supervisory or team leader role in customer service.
  • Level 2 or Level 3 Business Administration Qualification. Broadens your skills across office and business environments, useful for admin and support roles.
  • Level 3 Team Leader or Supervisor Apprenticeship. A work-based route into management for those already in a customer-facing role.
Apply on junipertraining.co.uk →
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