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Free Customer Service Training in Brierley Hill

CostFREE
Duration6 months
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyHighfield Awarding Body awarding body
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About this course

Free Customer Service Course in Brierley Hill. Classes run at Juniper Training Brierley Hill, full-time during the day. There are no entry requirements, so you can start without any previous qualifications. The course runs for around 6 months and combines classroom lessons with a work experience placement. You'll develop the skills, knowledge, and behaviours needed to work in customer service, and practise them in a real working environment. You'll also get careers advice about the roles available in the industry. This level 2 customer service qualification is awarded by Highfield.

Who this course is for

This course is aimed at learners who want to pursue a career in customer service. Through a combination of face-to-face taughts lessons and a work experience placement, learners are able to develop key skills, knowledge and behaviours required to become a successful customer service assistant, and then apply these in a real life working environment.

Learners will also recieve career information advice and guidance informing them about careers available in the industry. This will include attending employer talks and visiting workplaces for taster days.

Entry requirements

No entry requirements

What you will learn

  • You'll learn how to communicate clearly and professionally with customers.
  • You'll develop skills in handling customer queries, complaints, and requests.
  • You'll understand how to meet customer needs and deliver a positive experience.
  • You'll learn how to work as part of a team in a customer-facing environment.
  • You'll build knowledge of business and industry expectations in customer service roles.
  • You'll apply your skills during a work experience placement in a real workplace.

How you will learn

You'll learn through face-to-face taught lessons in the classroom at Juniper Training Brierley Hill. Alongside classroom study, you'll complete a work experience placement where you apply your skills in a working environment. Assessment is based on your knowledge and performance across both settings. You'll also receive careers information, advice, and guidance as part of the course.

What you will need to bring

The centre will provide most materials. Juniper Training Brierley Hill will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer service advisor. Handle queries and support customers directly.
  • Retail sales assistant. Serve customers and process transactions in store.
  • Call centre agent. Manage inbound and outbound customer calls.
  • Receptionist. First point of contact in offices, clinics, or hotels.
  • Helpdesk support agent. Resolve customer issues by phone or online.
  • Sales assistant. Support customers and drive sales on the shop floor.

What you could study next

  • Level 3 Diploma in Customer Service. Deepen your expertise and move into supervisory or team leader roles.
  • Level 2 or Level 3 Diploma in Business Administration. Broaden your skills for office and admin-based customer roles.
  • Level 3 Award in Leadership and Management. A next step if you want to move into a team leader or management position.
Apply on junipertraining.co.uk →
Apply now →

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