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Free Customer Service Training in Wednesbury

CostFREE
Duration6 months
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyHighfield Awarding Body awarding body
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About this course

Free Customer Service Course in Wednesbury. Classes run at Juniper Training Wednesbury, full-time during the day. There are no entry requirements, so you can start without any previous qualifications. The course runs over 6 months and combines classroom lessons with a work experience placement. You'll develop the skills, knowledge, and behaviours needed to work in customer service, then apply them in a real working environment. You'll also receive careers advice about roles available in the industry. A level 2 customer service qualification opens doors to a range of customer-facing roles.

Who this course is for

This course is aimed at learners who want to pursue a career in customer service. Through a combination of face-to-face taughts lessons and a work experience placement, learners are able to develop key skills, knowledge and behaviours required to become a successful customer service assistant, and then apply these in a real life working environment.

Learners will also recieve career information advice and guidance informing them about careers available in the industry. This will include attending employer talks and visiting workplaces for taster days.

Entry requirements

No entry requirements

What you will learn

  • You'll develop communication skills for handling customer interactions professionally.
  • You'll learn how to manage customer queries, complaints, and requests.
  • You'll understand the behaviours and attitudes expected in customer service roles.
  • You'll apply your skills during a work experience placement in a real working environment.
  • You'll build knowledge of products, services, and how businesses meet customer needs.
  • You'll receive careers information and guidance about roles in the customer service industry.

How you will learn

You'll learn through face-to-face taught lessons in the classroom at Juniper Training Wednesbury, combined with a work experience placement where you apply your skills in a real working environment. Assessment is based on your knowledge and practical performance across both settings. Careers advice and guidance sessions are also built into the programme.

What you will need to bring

The centre will provide most materials. Juniper Training Wednesbury will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor. Handle enquiries and support customers by phone, email, or in person.
  • Retail Sales Assistant. Assist customers and process sales on the shop floor.
  • Call Centre Agent. Manage inbound and outbound customer calls.
  • Receptionist. Be the first point of contact for visitors and callers.
  • Client Services Administrator. Support a team with customer-facing admin tasks.
  • Helpdesk Operative. Resolve customer issues and log support requests.

What you could study next

  • Level 3 Diploma in Customer Service. Deepen your knowledge and move into supervisory or team leader roles.
  • Level 2 or Level 3 Business Administration Qualification. Broaden your skills across office and business functions.
  • Level 3 Team Leader or Supervisor Apprenticeship. A work-based route into managing a customer service team.
Apply on junipertraining.co.uk →
Apply now →

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