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Free Level 1 Customer Service Training Online – Pilot IMS

CostFREE
Duration5 days
LevelLevel 1
DeliveryOnline
StartFlexible
Awarding bodyHighfield Awarding Body awarding body
Apply now →

About this course

Free Level 1 Customer Service Course. Study online, at your own pace, in around 5 days. You can fit the learning around your work or other commitments without travelling to a centre. The course covers the knowledge and understanding you need to deal with customers confidently in a range of work environments. It suits people new to customer service roles as well as those already working with customers who want a recognised qualification. You'll have a short literacy and numeracy assessment before you start, to make sure the level is right for you.

Who this course is for

This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Entry requirements

Learners ideally need to be employed or have a work placement where they are able to apply the knowledge for this qualification but this qualification may also be undertaken as part of a pre-employment programme. A basic Literacy & Numeracy assessment will need to be undertaken prior to enrolment to ensure suitability for this programme.

What you will learn

  • You'll understand what good customer service looks like and why it matters to a business.
  • You'll learn how to communicate clearly and professionally with customers.
  • You'll explore how to handle customer queries, requests, and complaints.
  • You'll understand how to present yourself appropriately in a customer-facing role.
  • You'll recognise the importance of following your organisation's customer service procedures.

How you will learn

You study entirely online, working through the course material at your own pace. Assessment is knowledge-based, covering the principles and practices of customer service. You'll complete the assessment online. Before you enrol, you'll take a short literacy and numeracy assessment to confirm the course is the right fit for you.

What you will need to bring

The centre will provide most materials. Pilot IMS will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling enquiries and resolving issues for customers
  • Retail Sales Assistant: serving customers on the shop floor or at a till
  • Call Centre Agent: taking inbound calls and supporting customers by phone
  • Receptionist: welcoming visitors and managing front-of-house queries
  • Hospitality Assistant: delivering customer service in hotels, cafes, or restaurants
  • Contact Centre Operative: responding to customer contacts across phone, email, or chat

What you could study next

Once you have your Level 1 Award, a Level 2 Certificate or Diploma in Customer Service is a natural next step. Level 2 goes deeper into customer service skills and is the level many employers look for when hiring for customer service advisor roles. You could also look at a Level 2 Business Administration qualification if you want to move into office-based or administrative work.

Apply on pilot-uk.com →
Apply now →

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