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Free Level 1 Retail Course Online

CostFREE
Duration6 months
LevelLevel 1
DeliveryOnline
StartFlexible
Awarding bodyHighfield Awarding Body awarding body
Apply now →

About this course

Free Level 1 Retail Course. Study online at your own pace, so you can fit learning around work, family, or other commitments.

You'll complete a short literacy and numeracy assessment before you start, to make sure the course is the right fit. The course covers the knowledge and skills used in everyday retail roles, from customer service to store operations. It typically takes around six months to complete.

You'll finish with a Highfield Level 1 Award in Retail Knowledge.

Who this course is for

The objective of this qualification is to support a role in the workplace or for learners who are looking to develop their knowledge and understanding to obtain employment within the sector, perhaps as checkout operators or sales assistants.

Entry requirements

Learners ideally need to be employed or have a work placement where they are able to apply the knowledge for this qualification but this qualification may also be undertaken as part of a pre-employment programme. A basic Literacy & Numeracy assessment will need to be undertaken prior to enrolment to ensure suitability for this programme.

What you will learn

  • You'll understand how retail businesses operate and what customers expect.
  • You'll learn how to deliver good customer service in a retail setting.
  • You'll explore how to handle transactions and work at a checkout.
  • You'll develop knowledge of stock handling and store procedures.
  • You'll understand health, safety, and security responsibilities in retail.
  • You'll learn how to communicate effectively with customers and colleagues.

How you will learn

You'll study online through learning materials you work through at your own pace. Assessment is knowledge-based and completed online. You'll need to show understanding of retail topics through written responses or short tests. No practical placement is required to complete the assessment, though applying your learning in a work or placement setting is encouraged.

What you will need to bring

The centre will provide most materials. Pilot IMS will confirm anything else you need before you start.

Where next

Jobs you could do

  • Retail assistant, serves customers and handles sales in a shop.
  • Checkout operator, processes payments and assists shoppers at the till.
  • Sales assistant, supports customers on the shop floor.
  • Stock room assistant, receives, checks, and organises store deliveries.
  • Customer service assistant, handles queries and supports a positive shopping experience.

What you could study next

  • Level 2 Certificate in Retail Knowledge, the next step up and recognised by retail employers for supervisory and senior sales roles.
  • Level 2 Certificate in Customer Service, broadens your skills beyond retail into wider service industries.
  • Level 2 Functional Skills in English or Maths, strengthens your core skills and is the recognised GCSE equivalent.
Apply on pilot-uk.com →
Apply now →

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