Level 1 Retail Course in Cambridge. Classes run at Cambridge Regional College, part-time during the day. No previous qualifications are needed to join. The course runs over one week and covers the key areas of retail work, including customer service, health and safety, stock control, and sales. You'll also learn about the range of occupations in the retail sector. It's a practical retail qualification that gives you a solid grounding before you step into a retail role.
Who this course is for
This qualification aims to provide learners with knowledge of:
Occupations in the retail sector
Customer service in the retail sector
Health and Safety
Stock control, handling and replenishment
Sales
Entry requirements
No previous qualifications are required as this course is designed for anyone who may want to gain employment for the retail industry.
What you will learn
You'll learn about the different job roles available in the retail sector.
You'll understand how to deliver good customer service in a retail environment.
You'll cover health and safety responsibilities in the workplace.
You'll learn how to handle, control, and replenish stock.
You'll develop knowledge of sales techniques used in retail.
How you will learn
You'll attend classroom-based sessions at Cambridge Regional College over one week. Learning is delivered through taught sessions covering each topic area. Assessment is based on your knowledge of the subject areas covered in the course.
What you will need to bring
The centre will provide most materials. Cambridge Regional College will confirm anything else you need before you start.
Where next
Jobs you could do
Sales assistant, serving customers on the shop floor
Checkout operator, processing sales and handling payments
Stock room assistant, managing deliveries and replenishment
Retail supervisor, overseeing a team in a store
Visual merchandiser, arranging displays to drive sales
Customer service advisor, handling queries in a retail setting
What you could study next
Level 2 Certificate in Retail Knowledge (NCFE or City and Guilds) - the next step up, covering retail operations in more depth and recognised by employers for supervisory roles.
Level 2 Diploma in Retail Skills - a broader qualification that includes practical competencies alongside knowledge, useful if you want to build on your retail certificate and move into a more senior position.
