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Free Level 2 Customer Service Training Online – Cambridge Regional College Science Park Campus

CostFREE
Duration15 weeks
LevelLevel 2
DeliveryOnline
StartFlexible
Awarding bodyTraining Qualifications UK awarding body
Apply now →

About this course

Free Level 2 Customer Service Course. Study online at your own pace, so you can fit learning around work, family, or other commitments. The course runs for 15 weeks part-time. You'll build knowledge of customer service principles, how to manage information, and how to support events in a customer-facing role. You'll need a laptop or PC with internet access to take part. You'll also complete an English initial assessment before you start, to make sure this style of online learning suits you.

Who this course is for

Looking to learn the basic principles of good customer service? This qualification provides the knowledge and skills required by employers to work in a range of different environments in a customer service role. Develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles.

When you click ‘Apply Now’ you will be taken to an external site, you may be required to search for this course using the navigation tools, once found you can click ‘Apply now’ and start your application.

Entry requirements

To enrol on one of our fantastic courses you will need to be able to access a laptop or PC with internet access. Courses are fully funded subject to learner eligibility although you must complete an English initial assessment to ensure this type of delivery is the right one for you. Please note that you will be liable for a GBP100 administration fee should you choose to not complete your qualification upon allocation of your tutor.

What you will learn

  • You'll learn the principles of good customer service and what employers expect in a customer-facing role.
  • You'll understand how to communicate effectively with customers across different situations.
  • You'll learn how to manage customer information accurately and appropriately.
  • You'll develop knowledge of how to support events and customer service tasks in a workplace setting.
  • You'll explore how customer service standards apply across a range of industries and job roles.

How you will learn

This is an online, part-time course. You study through a tutor-supported online platform, working through the course material at a pace that suits you. Assessment is knowledge-based, covering the principles and practices of customer service. You'll need to complete an English initial assessment before you begin, to confirm that online delivery is the right fit for you.

What you will need to bring

You'll need a laptop or PC with a reliable internet connection to access the course. Cambridge Regional College Science Park Campus will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling enquiries and resolving issues for customers
  • Call Centre Agent: supporting customers by phone across a range of sectors
  • Retail Sales Assistant: serving customers and processing transactions in a shop
  • Receptionist: welcoming visitors and managing front-of-house queries
  • Client Services Coordinator: supporting account teams with customer communications
  • Help Desk Operative: providing first-line support to customers or staff

What you could study next

  • Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and moves you toward supervisory or team leader roles in customer-facing work.
  • Level 2 or Level 3 Business Administration Qualification: broadens your skills if you want to move into office or administrative roles.
  • Level 3 Team Leader or Supervisor Apprenticeship: a strong next step if you're already working in a customer service role and want to progress into management.
Apply on camre.ac.uk →
Apply now →

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