Free Level 2 Customer Service Course in Portsmouth. Classes run at COPC Highbury Campus, part-time during the day. The course runs over one year, giving you time to study alongside other commitments. You'll build the knowledge behind effective customer service, covering topics such as communication, handling complaints, and understanding customer needs. A level 2 customer service qualification is recognised by employers across retail, hospitality, contact centres, and many other sectors.
Who this course is for
TBA
Entry requirements
TBA
What you will learn
You'll learn how to communicate clearly and professionally with customers.
You'll understand how to handle complaints and difficult situations calmly.
You'll explore the principles behind good customer service practice.
You'll learn how organisations measure and improve customer satisfaction.
You'll understand the importance of teamwork in a customer service environment.
You'll develop knowledge of legislation and regulations relevant to customer service.
How you will learn
Classes are delivered in a classroom at COPC Highbury Campus. You'll be assessed through written assignments and knowledge-based tasks that you complete during the course. Assessment is based on the principles and theory of customer service rather than workplace observation, so you do not need to be in employment to complete the qualification.
What you will need to bring
The centre will provide most materials. COPC Highbury Campus will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries by phone, email, or in person
Retail Sales Assistant: serving customers on the shop floor
Contact Centre Agent: managing customer calls and accounts
Receptionist: first point of contact in offices or clinics
Customer Support Coordinator: resolving issues and supporting teams
Sales Support Administrator: assisting sales teams with customer queries
What you could study next
Level 3 Diploma in Customer Service: deepen your knowledge and move into supervisory or team leader roles.
Level 2 or Level 3 Business Administration Qualification: broadens your options across office and administrative roles.
Level 3 Team Leader or Supervisor Apprenticeship: a work-based route if you move into a team leader position.
