Free Level 2 Customer Service Course in Derby. Classes run at Derby College Hudson Building, part-time during the day over 26 weeks. You'll study via distance learning, so you can choose when and where you work through the material. A personal tutor is assigned to support you throughout. The course covers seven units, from understanding customers and communication to handling complaints and building customer relationships. You'll need access to a laptop and the internet to take part. A great option if you're working in a customer-facing role or looking to move into one.
Who this course is for
This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to secure a job where the role involves customer service knowledge as a key component of the position.
Entry requirements
You need access to a laptop and the Internet.
What you will learn
You'll explore the core principles of customer service and how to deliver it well.
You'll develop your understanding of customer needs and expectations.
You'll learn how organisations are structured and how they operate.
You'll practise effective communication with customers across different situations.
You'll understand how to handle customer information correctly and responsibly.
You'll learn how to resolve problems and deal with challenging customers.
You'll discover how to build and maintain strong customer relationships.
How you will learn
The course is delivered via an elearning platform, so you study at your own pace. You'll work through seven units online and submit assessments through the platform. A personal tutor is assigned to you throughout the course to provide guidance and support. You'll need a laptop and internet access to take part.
What you will need to bring
You'll need access to a laptop and the internet. Derby College Hudson Building will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries and resolving customer issues
Call Centre Agent: supporting customers by phone or online chat
Retail Sales Assistant: serving customers on the shop floor
Receptionist: first point of contact in offices or businesses
Client Services Coordinator: managing customer accounts and queries
Contact Centre Team Leader: supervising a customer service team
What you could study next
Once you have your level 2 customer service qualification, you could move on to:
Level 3 Certificate in Principles of Customer Service: deepen your knowledge and take on more responsibility.
Level 2 Certificate in Equality and Diversity: useful for any customer-facing or people-focused role.
Level 3 Diploma in Business Administration: broadens your options into office and operations roles.
