Free Level 2 Customer Service Course. Study online, at your own pace, around your existing commitments. This free customer service course takes around 200 hours to complete. You'll cover the core principles of customer service, including understanding customers, handling queries, and how organisations work. Units also cover communication, equality and diversity, and resolving customer problems. An assessor guides you throughout, so you're not studying alone. The course is free for adults aged 19 or over.
Who this course is for
Interested in starting a career in customer service or want to improve your current skills? This FREE Level 2 online course covers the core principles required in roles across the sector, including understanding customers, customer service and understanding organisations. This course will provide a strong foundation in understanding the responsibilities, skills, and knowledge needed to excel in a customer service environment.
Entry requirements
No specific entry requirements, but a minimum of a GCSE grade 4-9 in English and Maths (or equivalent) is recommended.
What you will learn
You'll understand the principles of customer service and what good service looks like in practice.
You'll learn how to communicate with customers, both verbally and in writing.
You'll understand how to handle customer objections and resolve complaints.
You'll learn how to build and develop customer relationships.
You'll understand how organisations work and your role within them.
You'll learn how to process customer information and follow up on sales orders.
You'll understand equality and diversity in the workplace.
How you will learn
You study entirely online, working through units at your own pace. An assessor supports you throughout your studies and gives feedback on your work. Assessment is based on the units you complete online. You can start at any time and fit your study around your schedule. If you need support with digital tools such as email or Microsoft Word, guidance is available before and during the course.
What you will need to bring
You'll need access to a device with an internet connection to study online. West Notts College Derby Road Campus will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries and supporting customers by phone, email, or chat
Call Centre Agent: managing inbound and outbound customer calls
Retail Sales Assistant: serving customers and processing transactions in store
Customer Support Representative: resolving issues and processing orders online or by phone
Receptionist: greeting visitors and handling enquiries at a front desk
Sales Support Administrator: processing orders and supporting a sales team
What you could study next
Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and can open doors to team leader or supervisory roles.
Level 2 or Level 3 Business Administration Qualification: broadens your skills if you want to move into office or admin-based work.
Level 3 Award in Education and Training: an option if you want to train or coach others in a customer service environment.
