Level 2 Customer Service Course in Halesowen. Classes run at Halesowen College, part-time during the day. The course is free for some learners, and fees may apply for others. Fee remission may be available, so contact the Admissions department for details. The course runs over 18 weeks and covers the principles behind good customer service, giving you the knowledge employers look for in customer-facing roles. It suits anyone balancing study with other commitments, as daytime customer service classes fit around everyday life.
Who this course is for
For information regarding the content of this course please contact the Admissions department on (0121) 602 7777, alternatively course information can be found on our website by visiting www.halesowen.ac.uk
Entry requirements
For information regarding the content of this course please contact the Admissions department on (0121) 602 7777, alternatively course information can be found on our website by visiting www.halesowen.ac.uk
What you will learn
You'll understand what good customer service looks like and why it matters to organisations.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle customer queries, complaints, and difficult situations.
You'll study the importance of customer needs and how to meet them.
You'll learn about legislation and regulations that affect customer service roles.
You'll understand how teamwork and personal presentation contribute to service quality.
How you will learn
You'll attend classroom-based sessions at Halesowen College. Learning is delivered through tutor-led sessions, group discussion, and written assignments. Assessment is through knowledge-based tasks and written questions that test your understanding of customer service principles. There are no exams. Your tutor will guide you through each topic across the 18-week course.
What you will need to bring
The centre will provide most materials. Halesowen College will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor, handling enquiries by phone, email, or in person.
Retail Sales Assistant, supporting customers on the shop floor.
Call Centre Agent, managing inbound or outbound customer calls.
Receptionist, greeting visitors and managing front-of-house queries.
Customer Support Representative, resolving issues for online or service businesses.
