Free Level 2 Customer Service Course in Widnes. Classes run at Riverside College Kingsway Campus, part-time during the day. The course combines online study with time at the centre, so you can fit learning around your week. You'll cover the principles of customer service over around 6 months, building the knowledge employers look for in customer-facing roles. You'll have an initial assessment after you apply to make sure this is the right level for you.
Who this course is for
Aimed at 19+ learners
Entry requirements
Initial assessment after application
What you will learn
You'll understand what good customer service looks like and why it matters to organisations.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle customer queries, complaints, and difficult situations.
You'll study the importance of teamwork in delivering customer service.
You'll learn about legislation and regulations relevant to customer service roles.
You'll understand how to meet and exceed customer expectations.
How you will learn
You'll study a mix of online learning and sessions at Riverside College Kingsway Campus. Assessment is through written assignments and knowledge-based tasks completed throughout the course. There are no exams. Your work is submitted and marked against the qualification criteria set by TQUK.
What you will need to bring
The centre will provide most materials. Riverside College Kingsway Campus will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries by phone, email, or in person
Retail Sales Assistant: serving customers and supporting the shop floor
Call Centre Agent: managing inbound and outbound customer calls
Receptionist: first point of contact in an office or service setting
Client Services Coordinator: supporting account teams with customer queries
Customer Support Representative: resolving issues for online or service businesses
What you could study next
Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and moves you toward supervisory or team leader roles.
Level 2 or Level 3 Business Administration Qualification: broadens your skills if you want to move into office-based or administrative work.
Level 3 Team Leader or Supervisor Apprenticeship: a practical route into management if you're already working in a customer service environment.
