Free Level 2 Customer Service Course in Liverpool. Classes run at Greenbank College, full-time during the day. The course runs over one year and puts your existing skills into a practical setting, preparing you to work confidently with customers across a range of industries. You'll need an English and Maths qualification at Level 1 or above, plus a Level 1 in Customer Service or another suitable Level 1 qualification to join.
Who this course is for
People aged 16 18 or up to 24 who declare a disability and have an EHC Plan. The course is suitable for those learners who want a career working with customers. The course will build on skills the learners already have but will put them in to a practical setting.
Entry requirements
Students are required to have an English and Maths qualification at Level 1 or above. - Successful completion of the Level 1 in customer service or another suitable Level 1 qualification.
What you will learn
You'll develop practical customer service skills in real workplace scenarios.
You'll learn how to communicate effectively with customers face to face, by phone, and in writing.
You'll understand how to handle customer complaints and resolve problems professionally.
You'll learn how to meet customer needs and exceed their expectations.
You'll build knowledge of how organisations deliver customer service.
You'll practise working as part of a team to support customers.
How you will learn
You'll learn through classroom-based sessions at Greenbank College, combining taught lessons with practical activities. Assessment for the City and Guilds NVQ Certificate is competence-based. You'll build a portfolio of evidence showing what you can do, and your assessor will observe you in practical tasks. There are no written exams.
What you will need to bring
The centre will provide most materials. Greenbank College will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries and resolving issues for customers.
Retail Sales Assistant: serving customers and supporting the shop floor.
Call Centre Agent: managing inbound and outbound customer calls.
Receptionist: welcoming visitors and handling front-of-house queries.
Contact Centre Team Member: supporting customers across phone, email, and chat.
Sales Support Administrator: assisting sales teams with customer-facing tasks.
What you could study next
Level 3 NVQ Diploma in Customer Service: the next step if you want to move into a supervisory or team leader role in customer service.
Level 2 Business Administration Qualification: broadens your skills across office and business environments, useful for admin and support roles.
Level 3 Certificate in Principles of Customer Service: deepens your knowledge of customer service strategy and management.
