Free Level 1 Customer Service Course in Liverpool. Classes run at Greenbank College, full-time during the day. This free customer service course is open to people aged 16 to 18 years old, or up to 24 years old for those with an Education, Health and Care Plan. You'll need an English and maths qualification at Entry Level 3, plus a completed Entry Level 3 in customer service or a suitable alternative. The course runs over one year and covers the skills and knowledge needed to work confidently in customer-facing roles.
Who this course is for
People aged 16 18 or up to 24 who declare a disability and have an EHC Plan.
Entry requirements
Students are required to have an English and maths qualification at Entry 3. - Successful completion of the Entry 3 in customer service or another suitable Entry 3 qualification.
What you will learn
You'll develop communication skills for dealing with customers face to face and by phone.
You'll learn how to handle customer queries, complaints, and requests.
You'll understand how to follow organisational procedures in a customer service setting.
You'll practise working as part of a team to deliver good customer service.
You'll build knowledge of how to meet customer needs and expectations.
You'll learn how to record and process customer information accurately.
How you will learn
You'll learn through classroom-based sessions at Greenbank College. Assessment for the City and Guilds NVQ Certificate is competence-based, meaning you'll be assessed on what you can do as well as what you know. This includes observed tasks, written evidence, and questions to check your understanding. Your assessor will work with you throughout the course to gather evidence of your skills.
What you will need to bring
The centre will provide most materials. Greenbank College will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries and supporting customers day to day.
Retail Assistant: serving customers on the shop floor or at the till.
Call Centre Agent: taking inbound calls and resolving customer issues.
Receptionist: greeting visitors and managing front-of-house queries.
Sales Assistant: advising customers and processing purchases in store.
What you could study next
Level 2 NVQ Certificate in Customer Service: the natural next step, recognised by employers for more senior customer-facing roles.
Level 2 Functional Skills in English or Maths: strengthens your application for further training or employment.
Level 2 Business Administration qualification: broadens your options into office and admin roles alongside customer service work.
