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Free Level 1 Customer Service Training in Widnes

CostFREE
Duration6 months
LevelLevel 1
DeliveryBlended learning
StartFlexible
Study modePart-time
AttendanceDaytime
Awarding bodyHighfield Awarding Body awarding body
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About this course

Free Level 1 Customer Service Course in Widnes. Classes run at Riverside College Kingsway Campus, part-time during the day. This is a blended course, so some of your study happens online and some takes place at the centre. You'll have an initial assessment after you apply to make sure this is the right level for you. The course runs over 6 months and covers the skills and knowledge that customer service roles need day to day. It's a free customer service course for adults aged 19 or over.

Who this course is for

Aimed at 19+ learners

Entry requirements

Initial assessment after application

What you will learn

  • You'll learn how to communicate clearly with customers in person, by phone, and in writing.
  • You'll understand what good customer service looks like and why it matters to a business.
  • You'll learn how to handle customer queries and complaints professionally.
  • You'll develop skills for working as part of a customer service team.
  • You'll learn how to follow organisational procedures when dealing with customers.
  • You'll understand how to meet customer needs and manage their expectations.

How you will learn

Learning is split between online study and sessions at Riverside College Kingsway Campus. Online work lets you study at your own pace between centre days. Assessment is through a combination of written tasks and practical activities that show your understanding of customer service. Your tutor will guide you through both the online and in-centre elements across the 6 months.

What you will need to bring

The centre will provide most materials. Riverside College Kingsway Campus will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor. Handle enquiries and support customers directly.
  • Retail Sales Assistant. Serve customers on the shop floor or at a till.
  • Call Centre Agent. Take inbound calls and resolve customer issues.
  • Receptionist. Meet and greet visitors and manage front-of-house queries.
  • Admin Assistant. Support a team while dealing with internal and external customers.
  • Helpdesk Operative. Log and respond to customer or service requests.

What you could study next

A natural next step is the Level 2 Certificate or Diploma in Customer Service, which goes deeper into handling complex situations and building customer relationships. From there, a Level 3 qualification in Customer Service or Business Administration can open doors to team leader and supervisory roles. If you want to move into retail management, a Level 2 or Level 3 Retail qualification is worth considering.

Apply on riversidecollege.ac.uk →
Apply now →

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