Free Level 2 Customer Service Course in Widnes. Classes run at Riverside College Kingsway Campus, part-time during the day. You combine online study with time at the centre, so you can fit learning around your week. The course runs for around 6 months. You'll cover the skills and knowledge employers look for in customer-facing roles, from handling queries to building professional communication skills. You'll start with an initial assessment to make sure this is the right level for you.
Who this course is for
Aimed at 19+ learners
Entry requirements
Initial assessment after application
What you will learn
You'll learn how to communicate clearly and professionally with customers.
You'll understand how to handle customer queries and complaints effectively.
You'll develop skills in delivering consistent customer service.
You'll learn how to work within organisational policies and procedures.
You'll explore how to meet customer needs and manage expectations.
You'll understand the importance of teamwork in a customer service environment.
How you will learn
Learning is blended. You'll complete some study online at your own pace and attend sessions at Riverside College Kingsway Campus during the day. Assessment is through a combination of written tasks and practical activities that reflect real customer service situations. Your progress is reviewed throughout the course.
What you will need to bring
The centre will provide most materials. Riverside College Kingsway Campus will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor. Handle customer queries by phone, email, or in person.
Retail Sales Assistant. Support customers on the shop floor or at a till.
Call Centre Agent. Manage inbound or outbound customer calls.
Receptionist. First point of contact in an office or public-facing setting.
Client Services Administrator. Support account teams with customer communication.
Helpdesk Operator. Resolve customer or technical queries in a support role.
What you could study next
Level 3 Certificate or Diploma in Customer Service. Deepens your knowledge and moves you toward supervisory or team leader roles.
Level 2 or 3 Business Administration Qualification. Broadens your skills across office and admin functions, useful in many customer-facing organisations.
Level 3 Team Leader or Supervisor Apprenticeship. A natural next step if you're moving into a management role within a customer service team.
