Free Level 2 Customer Service Course in Wirral. Classes run at Bebington Skills Centre, daytime and flexible over 10 months. No specific skills are required to start. You'll have an initial assessment to make sure this is the right level for you. The course covers the principles of customer service, helping you understand how to meet customer needs, handle queries, and communicate professionally. It's a free customer service course for adults and others looking to build solid grounding in the field.
Who this course is for
For young people wanting a career in Customer Service
Entry requirements
No specific skills required.
What you will learn
You'll understand the principles of customer service and why they matter to organisations.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle customer queries, complaints, and difficult situations.
You'll study how businesses measure and improve customer satisfaction.
You'll develop knowledge of working within a customer service team.
You'll learn about the legislation and regulations that affect customer service roles.
How you will learn
You'll learn through classroom-based sessions at Bebington Skills Centre. Assessment is through written assignments and portfolio work that you build up over the course. There are no exams. Your work is assessed against the Pearson Edexcel BTEC standards for the Certificate in Principles of Customer Service.
What you will need to bring
The centre will provide most materials. Bebington Skills Centre will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries and supporting customers by phone, email, or in person.
Retail Sales Assistant: serving customers and processing transactions in a shop environment.
Call Centre Agent: managing inbound or outbound customer calls for businesses.
Receptionist: greeting visitors and handling front-of-house customer contact.
Customer Support Coordinator: supporting teams to resolve customer issues efficiently.
Sales Support Administrator: assisting sales teams with customer-facing admin tasks.
What you could study next
Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and can open doors to supervisory or team leader roles.
Level 2 or 3 Business Administration Qualification: broadens your skills into office and admin environments where customer contact is part of the role.
Level 3 Team Leader or Supervisor Apprenticeship: a natural next step if you move into a customer service team leader position.
