Free Level 1 Customer Service Award Course in Wirral. Classes run at Bebington Skills Centre, full-time during the day. No specific skills are required to start. You'll study the principles of customer service over 9 months, covering what good service looks like, how to communicate with customers, and how businesses meet customer needs. The course is assessed through coursework and short written tasks.
Who this course is for
For young people wanting a career in Customer Service
Entry requirements
No specific skills required
What you will learn
You'll understand what customer service means and why it matters to businesses.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle customer queries and complaints.
You'll identify the standards and behaviours expected in customer-facing roles.
You'll recognise how different organisations deliver customer service.
How you will learn
You'll learn through classroom sessions at Bebington Skills Centre. Assessment is through written assignments and portfolio evidence. There are no exams. Your work is submitted and marked against the Pearson Edexcel BTEC criteria for the Award.
What you will need to bring
The centre will provide most materials. Bebington Skills Centre will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor. Handle enquiries for a retailer, utility, or call centre.
Retail Sales Assistant. Serve customers on the shop floor or at a till.
Receptionist. First point of contact in an office or public-facing setting.
Call Centre Agent. Answer and resolve customer calls for a business.
Hospitality Assistant. Deliver customer service in hotels, cafes, or events.
What you could study next
Level 2 Certificate in Customer Service. The natural next step after this Award. Covers customer service in more depth and is recognised by a wider range of employers.
Level 2 Functional Skills in English and Maths. Useful alongside any customer service qualification and often asked for by employers.
Level 3 Diploma in Customer Service. For those aiming toward team leader or supervisory roles in customer-facing work.
