Free Level 1 Customer Service Award Course in Liverpool. Classes run at Rocket Training Kensington, full-time during the day. No specific skills are required to join. You'll study the principles of customer service over 9 months, covering what good service looks like and how businesses meet customer needs. This Pearson Edexcel course suits anyone taking their first steps toward a customer service role.
Who this course is for
For young people wanting a career in Customer Service
Entry requirements
No specific skills required
What you will learn
You'll understand what customer service means and why it matters to businesses.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle customer queries and complaints.
You'll recognise the standards and behaviours expected in a customer-facing role.
You'll understand how organisations measure and improve customer satisfaction.
How you will learn
You'll learn through classroom sessions at Rocket Training Kensington. Assessment is based on assignments and written tasks that test your understanding of customer service principles. There are no exams. Your work is assessed against the Pearson Edexcel BTEC criteria for this Award.
What you will need to bring
The centre will provide most materials. Rocket Training Kensington will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor. Handle queries and support customers by phone, email, or in person.
Retail Sales Assistant. Serve customers on the shop floor and at the till.
Call Centre Agent. Respond to inbound customer calls in a contact centre.
Receptionist. Meet and assist visitors and callers at a front desk.
Customer Support Representative. Resolve issues and process requests for a business.
What you could study next
Level 2 Certificate in Customer Service. Builds on this Award and covers more advanced customer service skills and workplace practice.
Level 2 Diploma in Business Administration. Broadens your options into office and admin roles alongside customer-facing work.
Level 2 Functional Skills in English or Maths. Strengthens the core skills many employers ask for and opens doors to further training.
