Free Level 2 Customer Service Course in Liverpool. Classes run at Rocket Training Kensington, daytime on a flexible schedule. No specific skills are required to start. You'll have an initial assessment so the centre can plan your learning at the right level. The course covers the principles of customer service and typically takes 10 months to complete. It's a strong foundation for a customer service advisor role or any work that involves dealing with customers.
Who this course is for
For young people wanting a career in Customer Service
Entry requirements
No specific skills required.
What you will learn
You'll understand what good customer service looks like and why it matters to businesses.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle customer complaints and difficult situations.
You'll study the rules and regulations that apply to customer service work.
You'll develop knowledge of how organisations measure and improve customer satisfaction.
You'll learn how teamwork supports the delivery of good customer service.
How you will learn
You'll attend daytime classes at the centre on a flexible timetable. Learning is classroom based, with tutor-led sessions covering the principles of customer service. Assessment is through written assignments and portfolio work rather than formal exams. Your tutor will guide you through each topic and give feedback on your work as you progress.
What you will need to bring
The centre will provide most materials. Rocket Training Kensington will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries and complaints by phone, email or in person
Retail Sales Assistant: serving customers and supporting the shop floor
Call Centre Agent: managing inbound and outbound customer calls
Receptionist: first point of contact in an office or business setting
Customer Support Coordinator: resolving issues and supporting customer accounts
Client Services Assistant: supporting account teams in professional services
What you could study next
Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and moves you toward supervisory or team leader roles.
Level 2 or 3 Business Administration Qualification: broadens your skills if you want to work across office and customer-facing functions.
Level 3 Team Leader or Supervisor Apprenticeship: a practical route into managing a customer service team.
