Free Customer Service Course in Liverpool. Classes run at 3D Training, daytime, with flexible study to fit around you. This free customer service course for adults covers the knowledge you need to work in a customer service role across a range of environments. You'll learn how to manage customer information, support events, and carry out everyday customer service tasks. The course takes around 2 months. It's open to all applicants in the Liverpool City Region.
Who this course is for
This qualification will provide learners with the knowledge that is required by employees to work in a range of different environments within a customer service role. The course will help learners to develop essential knowledge of how to carry out customer service tasks, for example managing information or supporting events.
Entry requirements
Open to all applicants in the Liverpool City Region
What you will learn
You'll learn how to communicate effectively with customers in different situations.
You'll understand how to manage customer information accurately and confidently.
You'll learn how to support the planning and delivery of customer service events.
You'll develop knowledge of customer service standards and how to meet them.
You'll understand how to handle customer queries and resolve straightforward problems.
You'll learn how to work as part of a team in a customer-facing environment.
How you will learn
You'll study in a classroom at 3D Training, with flexible daytime attendance. Learning is knowledge-based, covering the principles and practices of customer service. Assessment is through written tasks and knowledge checks that test your understanding of customer service roles and responsibilities. Your tutor will guide you through each topic and confirm what you need to complete before you finish the course.
What you will need to bring
The centre will provide most materials. 3D Training will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries and supporting customers day to day
Call Centre Agent: taking inbound calls and resolving customer issues
Retail Sales Assistant: serving customers on the shop floor
Receptionist: welcoming visitors and managing front-of-house tasks
Admin Assistant: supporting teams with customer-facing admin work
Contact Centre Operator: managing customer contact across phone and email
What you could study next
Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and moves you toward team leader or supervisory roles.
Level 2 or 3 Business Administration Qualification: broadens your skills if you want to move into office or admin-based work.
Level 3 Team Leader or Supervisor Apprenticeship: a strong next step if you're ready to take on more responsibility in a customer service setting.
