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Free Customer Service Training in Bootle

CostFREE
Duration2 months
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding bodyHighfield Awarding Body awarding body

About this course

Free Customer Service Course in Bootle. Classes run at Training Strategies, daytime, over around 2 months. To enrol, you need to be 19 or over and currently in receipt of benefits and seeking employment. This level 2 customer service course covers how to understand customer needs, handle queries, and deal with complaints across a range of work environments. It suits anyone moving into a role where they'll be working with customers every day.

Who this course is for

The aim of the qualification is to provide the learner with the skills required to deliver efficient and reliable customer service. Learners will gain an understanding of customer expectations and needs and will be able to deal effectively with customer queries and complaints. It is designed for learners who will be moving into an environment where they will be dealing with customers on a daily basis as part of their job role and is applicable to a variety of work environments. Employers that TSL work with have found this a very useful and worthwhile qualification as it gives learners the confidence to talk and relay information to other in a way that is respectful, informative and polite in a variety of situations. This qualification also helps learners deal with customers who are upset at the product or service they are receiving, and work towards rectifying the problem in the best possible way. Learners who have taken this qualification have found it to be enjoyable and interesting and post course feedback has been very positive about how the qualification has benefited them in the workplace. Learners have also found it gave them more confidence when arranging interviews and being interviewed by an employer.

Entry requirements

Fully funded learners must be 19+, in receipt of benefit and seeking employment.

What you will learn

  • You'll understand what customers expect and how to meet those expectations.
  • You'll learn how to handle customer queries clearly and professionally.
  • You'll develop skills for dealing with complaints and difficult situations.
  • You'll explore how customer service works across different types of workplaces.
  • You'll build knowledge of how to communicate effectively with customers.
  • You'll understand how your behaviour and attitude affect the customer experience.

How you will learn

You'll learn through classroom-based sessions at Training Strategies. Assessment is based on the Highfield qualification framework and covers the knowledge and skills needed to deliver reliable customer service. Your tutor will guide you through the material in class, and you'll be assessed on your understanding of customer service principles and how to apply them in real work situations.

What you will need to bring

The centre will provide most materials. Training Strategies will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling queries and complaints by phone or in person
  • Retail Assistant: serving customers on the shop floor or at the till
  • Call Centre Agent: supporting customers over the phone or online
  • Receptionist: first point of contact in an office or business
  • Sales Assistant: helping customers find products and complete purchases
  • Customer Support Representative: resolving issues for a company's customers

What you could study next

Once you have your Level 2 Certificate in Customer Service, you could move on to a Level 3 Certificate or Diploma in Customer Service, which goes deeper into managing service standards and leading a team. A Level 3 qualification can open doors to supervisory and team leader roles. You might also consider a Level 2 or Level 3 qualification in Business Administration if you want to broaden your skills in an office environment.

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