Free Level 1 Digital Contact Centre Training Online

Name: Free Level 1 Digital Contact Centre Training Online
Availability: InStock

CostFREE

Duration2 weeks

LevelLevel 1

DeliveryOnline

StartFlexible

Awarding bodyETCAL

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About this course

Free Level 1 Digital Contact Centre Operations Course. Study online. This two-week course fits around your life and requires no travel to a centre. It covers the skills needed to work in a call centre or to support customers remotely from home. You'll learn how to handle customer queries and manage accounts in a digital contact centre environment. To be eligible, you need to be aged 19 or over, receiving unemployment-related benefits or on a low wage, and a UK or EU resident for the last three years. Valid ID is also required.

Who this course is for

This 2-week programme is designed to support anyone looking for work in a call centre or working remotely from home supporting customer queries and account management.

Entry requirements

Any person who is in receipt of unemployment-related benefits and is aged 19+ on or after 31st August 2023 Earning a low wage (please provide postcode and we can make you aware of the exact wage amount to qualify) Need Valid ID (Such as Passport, Driving/Provisional Licence, Birth certificate) A resident in UK/EU for last 3 years

What you will learn

You'll handle inbound and outbound customer queries in a digital contact centre setting.
You'll manage customer accounts and update records accurately.
You'll communicate clearly and professionally with customers by phone and digital channels.
You'll follow contact centre processes and procedures.
You'll support customers working remotely, using the tools and systems used in home-based roles.

How you will learn

You study entirely online, working through the course at your own pace over two weeks. Assessment is based on the work you complete online. You do not need to attend a physical centre at any point.

What you will need to bring

You will need valid photo ID before you start. Accepted documents include a passport, driving licence, provisional licence, or birth certificate. Complete Skills Solutions Bootle will confirm anything else you need before your course begins.

Where next

Jobs you could do

Customer Service Advisor: handling queries by phone or online chat
Call Centre Agent: inbound and outbound customer contact
Remote Customer Support Agent: home-based customer account support
Contact Centre Operator: managing calls and digital customer interactions
Account Management Administrator: updating and maintaining customer records

What you could study next

After this Level 1 Certificate, you could move on to a Level 2 Certificate in Customer Service or a Level 2 Diploma in Contact Centre Operations. These qualifications go deeper into customer service skills and are recognised by employers hiring for more senior contact centre roles. A Functional Skills English Level 2 qualification can also strengthen your application, as many employers ask for this alongside a customer service qualification.

Apply on completeskillssolutions.co.uk →