Level 2 Customer Service Course in Camden. Evening customer service classes run at WM College, so you can fit study around work or other commitments. You'll build the knowledge and skills employers look for in customer-facing roles. The course runs over 34 weeks, part-time. An initial assessment is required before you join, to make sure the level is right for you. This level 2 customer service qualification is recognised by employers across retail, hospitality, finance, and public services.
Who this course is for
This course will provide you with the skills and essential knowledge to manage books effectively. You will become confident with manual double entry bookkeeping, associated documents and processes up to Trial Balance standard. Whether you are enhancing skills for use in your current workplace, or want to gain employment as a clerical assistant, trainee bookkeeper, accounts clerk or finance assistant, this is the course for you.
Entry requirements
An initial assessment is required before joining this class.
What you will learn
You'll learn how to meet customer needs and handle requests professionally.
You'll understand how to deal with customer complaints and difficult situations.
You'll develop communication skills for face-to-face, phone, and written customer contact.
You'll learn how to work within organisational procedures and service standards.
You'll understand the importance of customer loyalty and how it affects a business.
How you will learn
You'll learn through classroom-based sessions at WM College on weekday evenings. Teaching covers the knowledge and skills set out in the Highfield Level 2 Award in Customer Service. Assessment is through written assignments and knowledge-based tasks completed during the course. An initial assessment takes place before you start, so the centre can plan your learning.
What you will need to bring
The centre will provide most materials. WM College will confirm anything else you need before you start.
Where next
Jobs you could do
Customer service advisor: handling queries and complaints for a business
Retail sales assistant: serving customers and supporting store operations
Call centre agent: managing inbound and outbound customer calls
Receptionist: first point of contact in an office or public-facing setting
Client services coordinator: supporting account management and customer relations
Housing officer: dealing with residents and service requests in local authority roles
What you could study next
Level 3 Diploma in Customer Service: deepens your knowledge and moves you toward supervisory or team leader roles.
Level 2 or Level 3 Award in Team Leading or Management: useful if you want to move into a supervisory position.
Level 2 Certificate in Retail: a natural step if you're working or planning to work in a retail environment.
