Free Level 2 Customer Service Course. Study online at your own pace over 12 weeks. This free customer service course fits around your existing commitments, so you can study when it suits you. You'll cover the principles behind great customer service, how to communicate effectively with customers, and how to handle complaints and difficult situations. The course is awarded by TQUK. Entry requirements include 4 GCSEs at grades 9 to 3 or a Level 1 qualification, with English and maths desirable.
Who this course is for
Further information is available on our website
Entry requirements
4 GCSEs at grades 9 - 3/A* - D (English and maths desirable) or a Level 1 qualification.
What you will learn
You'll understand the principles of customer service and why they matter in the workplace.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle customer complaints and resolve problems effectively.
You'll develop knowledge of how to meet customer needs and manage expectations.
You'll understand how legislation and regulations affect customer service practice.
You'll learn how to work as part of a team to deliver consistent service.
How you will learn
You'll study entirely online, working through course materials in your own time. Assessment is based on written assignments and knowledge-based tasks completed online. There are no timed exams. You submit your work digitally, and a tutor will review and mark it. You'll have access to online support throughout the 12 weeks.
What you will need to bring
The centre will provide most materials. London South East Colleges will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries and resolving issues for customers
Call Centre Agent: supporting customers by phone or live chat
Retail Sales Assistant: serving customers and processing transactions in store
Receptionist: first point of contact for visitors and callers
Client Services Coordinator: managing ongoing relationships with clients
Help Desk Operator: providing technical or product support to customers
What you could study next
Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and moves you toward supervisory or team leader roles.
Level 2 or Level 3 Business Administration Qualification: broadens your skills if you want to move into office-based or administrative work.
Level 3 Team Leader or Supervisor Apprenticeship: a strong next step if you're aiming for a management role in a customer-facing environment.
