Level 3 Customer Service Course in Caterham. Classes run at Able Trust Care, daytime, with flexible study to fit around your work. The course is aimed at people already working in a customer service role. Funding is available for some learners, and fees may apply for others. Over 12 months, you'll develop your understanding of customer service as a competitive tool, build skills in finding solutions, and learn how to handle complex customer situations. No prior qualifications are needed before you start.
Who this course is for
This Diploma is aimed at people already employed in a customer service role who can demonstrate their understanding of customer service as a competitive tool and are proactive in finding solutions both within and externally to their organisation
Entry requirements
No prior knowledge, understanding, skills or qualifications are required before learners
register for this qualification.
What you will learn
You'll develop your understanding of customer service as a competitive business tool.
You'll learn how to find solutions to customer problems, both within and outside your organisation.
You'll build skills in managing customer expectations and handling difficult situations.
You'll learn how to communicate effectively with customers across different channels.
You'll develop your ability to monitor and improve the quality of customer service you deliver.
You'll learn how to work with colleagues to support a consistent customer experience.
How you will learn
This is a work-based NVQ, so your learning is assessed through evidence from your day-to-day role. You'll build a portfolio of evidence showing how you apply your skills at work. Assessment is carried out by an assessor who will observe you in your workplace and review your portfolio. Classes at Able Trust Care support your learning alongside the on-the-job assessment.
What you will need to bring
The centre will provide most materials. Able Trust Care will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handle customer queries and complaints for a business
Customer Service Team Leader: supervise a team delivering front-line service
Contact Centre Manager: oversee operations in a call or contact centre
Client Relations Executive: manage ongoing relationships with business clients
Complaints Handler: resolve escalated customer issues across any sector
Retail Customer Service Manager: lead service standards in a retail environment
What you could study next
Level 4 NVQ Diploma in Customer Service: the next step if you move into a supervisory or management role in customer service.
Level 3 or Level 5 Diploma in Management (CMI or ILM): useful if you're moving into team leadership or operations management.
Level 3 Certificate in Principles of Customer Service: a knowledge-based complement if you want a broader understanding of customer service strategy.
