Free Level 2 Customer Service Training in Caterham
CostFREE
Duration12 months
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding bodySKILLSFR
About this course
Free Level 2 Customer Service Course in Caterham. Classes run at Able Trust Care, daytime and on a flexible schedule. This free customer service course takes around 12 months to complete. You'll develop the skills to deliver excellent customer service and support your team or organisation. Topics cover handling customer queries, resolving problems, and building strong working relationships. There are no entry requirements, though you should be working or have some experience in a customer-facing role. Earn a Level 2 customer service qualification at the end.
Who this course is for
This Diploma is aimed at people who can demonstrate how they support others within their team or organisation and in the development of excellent customer service.
Entry requirements
There are no entry requirement, but learner should be working or
What you will learn
You'll learn how to deliver consistent, high-quality customer service.
You'll develop skills to handle customer queries and complaints professionally.
You'll understand how to support colleagues and contribute to your team.
You'll learn how to communicate clearly with customers in different situations.
You'll build knowledge of customer service principles and best practice.
You'll develop skills to resolve problems and find solutions for customers.
How you will learn
You'll learn through classroom-based sessions at Able Trust Care in Caterham. Assessment is portfolio-based. You'll gather evidence from your work or placement to show how you apply customer service skills in practice. Your assessor will review your evidence and may observe you in your role. The flexible study pattern means you can fit sessions around your work commitments.
What you will need to bring
The centre will provide most materials. Able Trust Care will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries and supporting customers day to day.
Call Centre Agent: taking inbound calls and resolving customer issues.
Retail Sales Assistant: serving customers and processing transactions in store.
Receptionist: welcoming visitors and managing front-of-house enquiries.
Client Services Coordinator: supporting clients and managing accounts.
Team Leader (Customer Service): supervising a customer-facing team.
What you could study next
Level 3 Diploma in Customer Service: deepens your knowledge and opens doors to supervisory and management roles in customer-facing work.
Level 3 Team Leader or Supervisor Apprenticeship: a natural step if you're moving into a team leader role.
Level 2 or 3 Business Administration Qualification: broadens your skills across office and customer-facing environments.
