Free Level 2 Customer Service Course in Tower Hamlets. Classes run at New City College Poplar Campus, part-time during the day. The course runs over 44 weeks, giving you a manageable pace that fits around other commitments. You'll study the principles behind great customer service, covering communication, handling complaints, and understanding customer needs. This free customer service course for adults is open to learners aged 19 or over. It builds the knowledge employers look for in customer-facing roles.
Who this course is for
19 plus
What you will learn
You'll understand what customers expect and how to meet those expectations.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle complaints and difficult situations calmly.
You'll study how organisations use customer feedback to improve their services.
You'll learn about legislation and regulations that affect customer service.
You'll understand the importance of teamwork in delivering good customer service.
How you will learn
You'll learn through classroom-based sessions at New City College Poplar Campus. Assessment is through written assignments and knowledge-based tasks that you complete as you progress through the course. There are no exams. Your work is submitted as a portfolio of evidence that demonstrates your understanding of customer service principles.
What you will need to bring
The centre will provide most materials. New City College Poplar Campus will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries and resolving issues for customers.
Call Centre Agent: supporting customers by phone in a contact centre.
Retail Sales Assistant: serving customers on the shop floor or at a till.
Receptionist: welcoming visitors and managing front-of-house queries.
Client Services Administrator: supporting client accounts in an office setting.
Helpdesk Operator: providing first-line support to customers or staff.
What you could study next
Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and moves you toward supervisory or team leader roles.
Level 2 or 3 Business Administration Qualification: broadens your skills for office-based roles that combine customer contact with admin work.
Level 3 Team Leader or Supervisor Apprenticeship: a practical route into management if you're already working in a customer service role.
