Level 2 Customer Service Course. Study online, at your own pace, in your own time. The course runs over 12 weeks and fits around work, family, or other commitments. Fees may apply depending on your circumstances, though the course may be free for some learners. You'll cover the principles of customer service, including how to meet customer needs, handle complaints, and communicate effectively in a professional setting. This level 2 customer service qualification is awarded by NCFE and is recognised by employers across retail, hospitality, contact centres, and public services.
Who this course is for
Visit our website at https://www.southbankcolleges.ac.uk, or give us a call on 020 7501 5000 for more information about L2 Certifciate in Principles of Customer Service (NCFE). You can also visit us at our Clapham Centre: 45 Clapham Common South Side, London, SW4 9BL to speak to a course advisor, but it is best to book an appointment in advance. If you would like to enquire specifically about this course please quote the course reference number which is X1CUS-L2CE-O-A1/1. We hope to see you at Lambeth College in the near future :)
Entry requirements
Visit our website at https://www.southbankcolleges.ac.uk, or give us a call on 020 7501 5000 for more information about L2 Certifciate in Principles of Customer Service (NCFE). You can also visit us at our Clapham Centre: 45 Clapham Common South Side, London, SW4 9BL to speak to a course advisor, but it is best to book an appointment in advance. If you would like to enquire specifically about this course please quote the course reference number which is X1CUS-L2CE-O-A1/1. We hope to see you a...
What you will learn
You'll understand what good customer service looks like and why it matters to organisations.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle customer complaints and difficult situations.
You'll develop knowledge of customer needs and how to meet them.
You'll understand the importance of teamwork and your role within a customer service environment.
You'll learn about legislation and regulations that affect customer service practice.
How you will learn
You'll study online through written materials and activities you complete at your own pace. Assessment is through written assignments and knowledge-based tasks submitted online. There are no exams. You'll work through the course independently, with tutor support available when you need it.
What you will need to bring
The centre will provide most materials. South Bank Colleges will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries by phone, email, or chat
Retail Sales Assistant: serving customers on the shop floor
Call Centre Agent: managing inbound or outbound customer calls
Receptionist: first point of contact in offices or clinics
Customer Support Representative: resolving issues for online or service businesses
Client Services Administrator: supporting account management teams
What you could study next
Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and moves you toward supervisory or team leader roles.
Level 2 or 3 Business Administration Qualification: broadens your skills into office and admin work, useful in most sectors.
Level 3 Team Leader or Supervisor Apprenticeship: a practical route into managing a customer service team.
