Free Level 2 Customer Service Course in Wallsend. Classes run at Swans Centre for Innovation, part-time during the day. The course runs over 12 weeks, at a pace that works alongside other commitments. You'll cover how to deliver excellent customer service, understand customer needs, handle feedback, and promote products and services. The NCFE customer service qualification is recognised by employers across retail, hospitality, call centres, and many other sectors.
Who this course is for
This qualification provides both an ideal start in the occupation and supports progression within Customer Service. It is ideal for customer service professionals who deal with customers through one-off or routine contacts.
What you will learn
You'll learn how to deliver excellent customer service in a range of situations.
You'll develop your understanding of customer needs and how to meet them.
You'll learn how to handle customer feedback professionally.
You'll explore how to promote products and services to customers.
You'll build knowledge of how to manage customer contacts, whether one-off or routine.
You'll understand why good customer service matters to a business's success.
How you will learn
You'll study using a set of knowledge workbooks designed for independent learning, supported by reflective activities. A specialist tutor guides you through your studies. You'll document your evidence through an online assessment account. Drop-in workshops are available for additional support, and tutorials can be arranged if you need them. Submission dates are provided for all units.
What you will need to bring
The centre will provide most materials. Swans Centre for Innovation will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling customer queries by phone, email, or in person.
Retail Sales Assistant: serving customers and supporting sales on the shop floor.
Call Centre Agent: managing inbound or outbound customer contacts.
Receptionist: welcoming visitors and handling customer-facing admin.
Customer Support Representative: resolving issues and supporting customers online or by phone.
