Free Level 2 Customer Service Course. Study online at your own pace, fitting learning around your work and home life. The course takes seven weeks to complete. You'll cover the principles of excellent customer service, how to meet customer needs, and how to use feedback to improve your performance. No previous qualifications are needed. To be eligible for free funding, you must live in England and be 19 years old or older. You'll also need your National Insurance number, ID, employment documents, and details of any previous qualifications when you enrol.
Who this course is for
This course is ideal for anyone who works in customer service, or are looking to start their career. This includes those working in roles such as retail, hospitality and on a reception. Learn the principles of excellent customer service and how to provide a great customer experience, encouraging them to return.
Entry requirements
There are no previous qualifications required to complete this qualification. This is an entry level qualification aimed to build your skills and knowledge.
What you will learn
You'll learn how to deliver excellent customer service across different situations.
You'll understand how to identify and meet customer needs effectively.
You'll develop skills for handling customer complaints and difficult interactions.
You'll learn how to use customer feedback to improve your own performance.
You'll understand the importance of customer service to business success.
You'll build knowledge of professional communication with customers.
How you will learn
You'll study through an online platform that you can access at any time. The course is made up of four units, and your deadlines will be shown in the platform once you enrol. Assessment is based on the work you complete through the course. There are no exams to sit in person.
What you will need to bring
You'll need access to a device with an internet connection to study online. Learning Curve will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries and supporting customers day to day.
Customer Service Assistant: front-line support in retail, hospitality, or reception roles.
Retail Sales Assistant: serving customers and processing transactions in a shop.
Receptionist: greeting visitors and managing enquiries at a front desk.
Call Centre Agent: responding to customer calls and resolving issues.
Resort Representative: supporting customers in travel and leisure settings.
What you could study next
Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and can support a move into team leader or supervisory roles.
Level 2 or Level 3 qualification in Business Administration: broadens your skills if you work in an office-based customer-facing role.
Level 3 Team Leader or Supervisor Apprenticeship: a practical route into managing a customer service team.
