Free Level 2 Customer Service Course in Wellingborough. Classes run at Tresham College Wellingborough Campus, part-time during the day. The course runs over 6 months, making it manageable alongside other commitments. You'll build a solid grounding in customer service principles, covering communication, handling complaints, and meeting customer needs. This free customer service course for adults is a recognised customer service qualification that employers look for when hiring for customer-facing roles. Completing it puts you in a strong position to apply for customer service advisor and similar positions. NCFE Level 2 Certificate in Principles of Customer Service (VRQ) with certificate.
Who this course is for
Course Summary can be found on the course page of the website
Entry requirements
Entry requirements can be found on the course page of the website
What you will learn
You'll learn how to communicate clearly and professionally with customers.
You'll understand how to handle complaints and difficult situations calmly.
You'll explore the principles behind good customer service and why they matter.
You'll learn how to meet customer needs and exceed their expectations.
You'll understand how organisations use customer service to build loyalty.
You'll develop knowledge of equality, diversity, and inclusion in customer-facing roles.
How you will learn
You'll learn through classroom-based sessions at Tresham College Wellingborough Campus. Assessment is knowledge-based, covering the principles of customer service through written tasks and assignments. There are no exams. You'll work through the course material at a steady pace, with support from your tutor throughout.
What you will need to bring
The centre will provide most materials. Tresham College Wellingborough Campus will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries and resolving customer issues
Call Centre Agent: supporting customers by phone or online chat
Retail Sales Assistant: serving customers on the shop floor
Receptionist: first point of contact in offices and organisations
Customer Support Representative: helping customers with products or accounts
