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Free Level 1 Customer Service Training in Kettering – Kettering Learning Centre

CostFREE
Duration5 hours
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modePart-time
AttendanceDaytime
Awarding bodyVTCT awarding body
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About this course

Free Level 1 Customer Service Course in Kettering. Classes run at Kettering Learning Centre, part-time during the day. The course takes around 5 hours in total, making it easy to fit around other commitments. You'll cover the principles of good customer service, including how to communicate with customers and handle their needs professionally. This free customer service course for adults is a practical starting point if you're moving into a customer-facing role. You'll have an initial assessment to confirm the right level for you.

Who this course is for

Course Summary can be found on the course page of the website

Entry requirements

Entry requirements can be found on the course page of the website

What you will learn

  • You'll understand what good customer service looks like in practice.
  • You'll learn how to communicate clearly and professionally with customers.
  • You'll explore how to identify and respond to customer needs.
  • You'll recognise the importance of a positive attitude in customer-facing work.
  • You'll learn how to handle straightforward customer queries and complaints.

How you will learn

You'll attend classroom-based sessions at Kettering Learning Centre. Learning is delivered through tutor-led teaching and group activities. Assessment is through short written tasks or questions that check your understanding of customer service principles. There are no exams. The course is part-time and runs during the day.

What you will need to bring

The centre will provide most materials. Kettering Learning Centre will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling queries and supporting customers by phone or in person.
  • Retail Assistant: serving customers on the shop floor or at a till.
  • Receptionist: welcoming visitors and managing front-of-house enquiries.
  • Call Centre Agent: responding to customer calls in a contact centre.
  • Sales Assistant: advising customers and processing sales in a retail setting.

What you could study next

Once you've completed your Level 1 customer service qualification, you could move on to a Level 2 Certificate or Diploma in Customer Service to deepen your skills and improve your job prospects. A Level 2 qualification is the standard expected by many employers for customer service advisor roles. You might also consider a Level 2 Business Administration qualification if you want to broaden into office-based work.

Apply on bedfordcollegegroup.ac.uk →
Apply now →

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