Free Level 1 Customer Service Course in Wellingborough. Classes run at Tresham College Wellingborough Campus, part-time during the day. The course takes around 5 hours in total, making it easy to fit around other commitments. You'll cover the principles of good customer service, including how to communicate with customers and handle their needs professionally. This free customer service course for adults is a practical introduction to working in customer-facing roles.
Who this course is for
Course Summary can be found on the course page of the website
Entry requirements
Entry requirements can be found on the course page of the website
What you will learn
You'll understand what good customer service looks like in practice.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to identify and respond to customer needs.
You'll recognise the importance of a positive attitude in customer-facing work.
You'll understand how to handle straightforward customer queries and complaints.
How you will learn
You'll attend classroom-based sessions at Tresham College Wellingborough Campus. Learning is delivered face-to-face, with tutor-led discussion and activities. Assessment is based on the principles covered during the course. You'll have an initial assessment before you start to confirm this is the right level for you.
What you will need to bring
The centre will provide most materials. Tresham College Wellingborough Campus will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries and supporting customers by phone or in person.
Retail Sales Assistant: serving customers on the shop floor or at a till.
Receptionist: welcoming visitors and managing front-of-house enquiries.
Call Centre Agent: responding to inbound customer calls and requests.
Hospitality Assistant: delivering customer service in hotels, cafes, or restaurants.
What you could study next
A Level 1 customer service qualification is a stepping stone to further study.
Level 2 Certificate in Customer Service: builds on Level 1 and is recognised by more employers.
Level 2 Diploma in Business Administration: broadens your skills for office and admin roles.
Level 2 NVQ in Retail: useful if you want to move into retail management.
Moving up to Level 2 opens more job options and can support a pay increase in customer-facing work.
